A dynamic and articulated individual seeking to build a career in an organization offering opportunities where my proficiency, experience, technicalities and knowledge can be put into effective practice to the successful operation of an organization.
Hi, I’m
Christiana Amofien Ezekiel
VGC,Lagos State
Summary
Overview
12
years of professional experience
Work History
Zenith Bank - Head Office
Relationship Banker
01.2026 - Current
Job overview
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Conducted in-depth market research to identify new business opportunities and potential areas for expansion.
- Implemented CRM best practices, improving data accuracy and usability for client management.
- Developed referral program that incentivized current clients to refer new business, leading to increased client base.
- Increased client trust and loyalty by providing consistent, high-quality advice on products and services tailored to their needs.
- Strengthened client relationships through regular, personalized communication, ensuring high levels of client satisfaction and retention.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
ZENITH BANK PLC
Customer Service Representative
05.2022 - 01.2026
Job overview
- Open and manage individual and corporate accounts.
- Processing and activation cards and handling cheque book requests.
- Address customer inquiries and complaints, forwarding to relevant units.
- Manage reports, processed reference letters, and facilitated account reactivation and transfers.
- Provided timely and effective feedback on customer-related issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
AQUAGEM DENTAL CLINIC LIMITED
Front Desk Manager
01.2019 - 01.2022
Job overview
- Managed daily appointment scheduling and reminders via email or calls.
- Monitored and updated patient account statuses, coordinating with dental surgery assistants.
- Notified patients of outstanding balances and ensured billing accuracy before treatments.
- Coordinated with the lab for dental jobs and reported any issues to management.
- Organized and grouped bills with necessary documentation, handled secretarial tasks, and managed daily sales handovers.
- Performed other tasks as assigned by the Practice Manager/Medical Director.
OSHOTIM OIL & GAS
Administrative Assistant
03.2019 - 07.2019
Job overview
- Performed general administrative tasks, including filing, typing, and scanning.
- Developed and updated administrative systems for improved efficiency.
- Maintained accurate records and prepared regular expense reports.
- Assisted the manager and handled front desk duties.
NAFDAC
Laboratory Assistant (SIWES)
07.2014 - 10.2014
Job overview
- Prepared reagents, samples, and stock solutions for assays.
- Conducted chemical analysis and qualitative tests on various substances.
- Managed storage, records, and maintained organization in laboratory areas.
Education
Bowen University IwoOsun State
B.Sc. from Industrial Chemistry
01.2015
University Overview
Danbo International CollegeKaduna
Senior Secondary School Certificate
01.2011
University Overview
Immaculate Heart PHRivers State
First School Leaving Certificate
01.2005
University Overview
Skills
Verbal and written communication
Problem-solving skills Simultaneous task handling
Operational oversight and safety management
Internal and external support
Effective teamwork
Task prioritization skills
Troubleshooting skills
Project management expertise
Word processing and spreadsheet proficiency Visual presentation skills Analytical and reporting capabilities
Office software expertise
Comprehensive product insights
Stakeholder management
Effective communication techniques
Financial performance reporting
developing sales strategies
Sales strategy
Documentation regulations
Regulatory framework management
Networking strategy
Account management
Loan viability analysis
Precision in work
Customer service excellence-driven
Documentation management
Team collaboration
Data integrity check
Portfolio management
Product and service sales
Interests
Reading
Sports (Recreational Activities)
Surfing the internet for information
Certificates Obtained
Certificates Obtained
- British International HSE Level 1-3, 2016-01-01
- Basic First Aid/CPR Certificate, 2016-01-01
- Fire, Safety and Risk Assessment, 2016-01-01
- B.Sc. Industrial Chemistry, 2015-01-01
- Senior Secondary School Certificate, 2011-01-01
Personal Information
Personal Information
- Date of Birth: 1995-11-25
- Gender: Female
- Marital Status: Single
Training
Training
- Project management, Skills Edge Consulting Limited
- Business Consultancy, Asset Nigeria
- HSE Level 1-3, British International Safety Organization (Novelle)
- Fire Safety and Risk Assessment, National Industrial Safety Council of Nigeria (NIC)
- Basic First Aid /CPR, Institute of Safety Professionals of Nigeria (ISPN)
References
References
Available upon request.Timeline
Relationship Banker
Zenith Bank - Head Office
01.2026 - Current
Customer Service Representative
ZENITH BANK PLC
05.2022 - 01.2026
Administrative Assistant
OSHOTIM OIL & GAS
03.2019 - 07.2019
Front Desk Manager
AQUAGEM DENTAL CLINIC LIMITED
01.2019 - 01.2022
Laboratory Assistant (SIWES)
NAFDAC
07.2014 - 10.2014
Bowen University Iwo
B.Sc. from Industrial Chemistry
Danbo International College
Senior Secondary School Certificate
Immaculate Heart PH
First School Leaving Certificate