Christiana Agiri
Software Engineer
Summary
Resourceful and passionate instructor and school teacher in computer science and health science for over five years of experience with key interest in machine learning (ML) processes, conducting statistical analysis to resolve data set problems. Collaborative team player possessing problem-solving and collaboration capabilities.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work History
Secondary School Classroom Teacher
Bayelsa State Post Primary Schools Board
Yenagoa
05.2016 - Current
- Evaluated students' academic and social growth, kept appropriate records and prepared progress reports to gauge performance.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
- Planned, developed and executed lessons reflecting high school curriculum and core educational standards.
- Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
Contact Center Agent
Scicom
Kuala Lumpur
09.2013 - 10.2015
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Maintained user account data by initiating account access and establishing in database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Entered customer information into customized computer system with Sky-speed software to document and organize client records.
- Assisted customers by answering questions and responding to inquiries.
Education
Master of Science - Human Kinetics And Health Education
University of Portharcourt
Choba, Portharcourt, Nigeria 02.2021 - Current
Bachelor of Science - Software Engineering
University of East London, Linton College
Mantin, Malaysia 10.2009 - 02.2013
Bachelor of Science - Human Physiology
University of Porthacourt
Choba, Portharcourt, Nigeria 02.1999 - 02.2003
Skills
Instructional design
Common core standards
Educational research
Documentation and reporting
Database Management
Statistical analysis
Intelligence gathering
Self-Motivated
Attention to Detail
Timeline
Master of Science - Human Kinetics And Health Education
University of Portharcourt
02.2021 - Current
Secondary School Classroom Teacher
Bayelsa State Post Primary Schools Board
05.2016 - Current
Contact Center Agent
Scicom
09.2013 - 10.2015
Bachelor of Science - Software Engineering
University of East London, Linton College
10.2009 - 02.2013
Bachelor of Science - Human Physiology
University of Porthacourt
02.1999 - 02.2003