CHRISTIANA Adakpo
20 Association Close Ogudu
Summary
Seasoned and customer-centric travel professional with more than five years of experience assisting customers to fulfill their domestic and international travel needs. Extensive knowledge of many of the top travel destinations and proficiency in the latest travel coordination and booking software. Gifted at developing custom-built travel itineraries that exceed expectations while still fitting into clients' budgets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
TRAVELSTART
01.2023 - 03.2024
- Resolves escalations on clients' queries and proffer satisfactory solutions
- Update the team on airline's policies and ensure compliance by all members of the team
- Mentored junior team members, contributing to their professional growth and development.
- Manage the customer service team
- Collaborated with management to identify and prioritize new development concepts.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
OPERATIONS PROCESSING CONSULTANT
TRAVELSTART
09.2021 - 01.2023
- Issue and reissue of Amadeus tickets and calculation of cost implications for ticket exchange
- Handle and resolve travel and flight-related activities including but not limited to online check-in, excess baggage, flight, and travel information dissemination
- Stand in for senior team members in case of their inability to come to work in case of any unforeseen circumstances
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Prepare pre- and post-flight updates for travelers and update statistical records
- Updating and disseminating relevant travel information and publications on Covid-19 policies of different destinations to travelers
- Expert knowledge of major airline products and service offerings.
CORPORATE TRAVEL CONSULTANT
FINCHGLOW TRAVELS
12.2014 - 01.2021
- Coordinate transportation, accommodations, and itineraries for domestic and international trips for clients based on client's needs, budgets, and expectations
- Interact with clients to determine their travel needs and advise them on appropriate destinations
- Develop, own and manage relationships with clients and agencies through day-to-day interactions
- Handle all customer requests to ensure overall customer satisfaction
- Prepare daily, weekly and monthly reports.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Negotiated favorable rates with vendors to secure cost-effective solutions for corporate clients'' travel needs.
SECRETARY
NATIONAL YOUTH SERVICE CORP (NYSC)
11.2012 - 11.2013
- Ensuring meetings are effectively organised and minuted
- Maintaining effective records and administration
- Upholding the legal requirements of governing documents
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
Education
Bachelor of Computer Science -
University of Benin
01.2011
Skills
- Proficient use of Amadeus and Sabre reservation systems
- Knowledge of IATA rules and faring
- Demonstrated excellent professional customer service and problem-resolution skills
- Strong computer skills and proficiency in using multiple screens in an online environment
- Strong attention to detail and accuracy
- Strong analytical skills
Certification
- Basic Air Fares and Ticketing - Landover Aviation and Business school (2014)
- Managing the Travel Business - International Air Transport Association (IATA) (2019)
- Tour Marketing and Management - Dubai College of Tourism (2020)
Accomplishments
- Won the award for the best branch in revenue in the organization for 2019
- Won the award for most profitable staff in the organization for 2015
- Increased office travel agency revenue by 20% over the 2019 yearly total
- Developed and maintained an ongoing database of over 250 clients and prospects acquired through walk-in, phone, and web leads
Languages
English
French
Personality Traits
- Excellent knowledge of the latest tourism trends
- Passionate about Travel and Tourism
- Excellent interpersonal and communication skills
- Good organizational and time-management skills
- Smart working ability and orientation toward process improvement
- Rich Travel experiences
References
Available on request
Timeline
Subject Matter Expert
TRAVELSTART
01.2023 - 03.2024
OPERATIONS PROCESSING CONSULTANT
TRAVELSTART
09.2021 - 01.2023
CORPORATE TRAVEL CONSULTANT
FINCHGLOW TRAVELS
12.2014 - 01.2021
SECRETARY
NATIONAL YOUTH SERVICE CORP (NYSC)
11.2012 - 11.2013
Bachelor of Computer Science -
University of Benin
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