CHRISTIAN OKOLI

• Provided efficient customer service through the installation, configuration, and maintenance of hardware and software systems.
• Delivered swift problem resolution by diagnosing and fixing network connectivity issues.
• Maintained high client satisfaction with prompt technical support response times.
• Improved system stability for smoother operations by regularly updating company software.
• Solved complex technical problems to ensure optimal performance of IT infrastructure.
• Ensured data protection through regular backups, restoring files as necessary.
• Conducted training sessions for staff on new software applications, enhancing their productivity levels.
• Refined cybersecurity measures, resulting in a safer online environment for users.
• Installed and configured computer hardware components to enhance system functionality.
• Streamlined workflow efficiency with the implementation of effective tech solutions.
• Set up user accounts and passwords ensuring secure access to networks and systems.
• Assisted in cost reduction by recommending affordable yet reliable tech equipment for purchase.
• Regularly updated antivirus software, preventing potential cyber threats from harming systems or data loss as a result of such attacks.
• Participated in team meetings contributing valuable insights into improving IT processes within the organisation.
• Managed helpdesk requests effectively reducing downtime experienced by employees.
• Enhanced overall network performance implementing routine checks and updates.
• Responded to emergency situations promptly minimising disruption to business operations.
• Documented all actions taken during problem resolution providing useful reference material for future troubleshooting efforts.
• Performed root cause analysis on recurring IT issues leading to more permanent solutions being implemented.
• Rectified IT issues by liaising with clients and troubleshooting software problems.
• Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
• Supported various operating systems and server technologies.
• Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.
• Performed acceptance testing to deliver integration and interoperability of network technologies.
• Troubleshot system and network problems, diagnosing and solving hardware and software faults that resulted
• Managed MacAfee antivirus server to ensure security and integrity of network data was held to the highest standard.
• Diagnosed and quickly resolved a wide range of Windows applications and networking problems, such as java and application error, reducing downtime by less than 2%.
• Maintained high level of support by consistently improving knowledge of operating systems and application software, including Biosmart app. and Scalefusion MDM App.
• Assisted various departments in maintaining network security and configured remote routers and firewalls.

use visual/audio means to facilitate learning

• Providing individualized instruction to each student by promoting interactive learning
• Streamlined warehouse operations by implementing efficient inventory management systems.
• Directed staff training for improved competency and productivity levels.
• Led health and safety audits to ensure compliance with regulations.
• Enhanced team morale with open communication and positive leadership.
• Coordinated incoming goods, ensuring accurate documentation and timely distribution.
• Managed supplier relations for seamless procurement processes.
• Optimised space utilisation by rearranging warehouse layout.
• Ensured safe working conditions through routine equipment maintenance checks.
• Reduced order processing times by improving picking and packing methods.
• Supervised daily warehousing activities to ensure operational efficiency.
• Implemented cost-saving measures, leading to a significant reduction in overheads.
• Create and distribute educational content (notes, summaries, assignments etc.)
• Assess and record students’ progress and provide grades and feedback
• Maintain a tidy and orderly classroom
• Collaborate with other teachers, paactivities and events
• Observe and understand students’ behavior and psyche and report suspicions of neglect, abuse etc
• Develop and enrich professional skills and knowledge by attending seminars, conferences etc
• Improved accuracy of stock control with regular stocktakes and database updates.
• Developed contingency plans, minimising disruption during peak periods or unforeseen events.
• Maintained clean work environment, promoting effective workflow and reducing hazards.
• Fulfilled customer orders promptly due to an efficient order tracking system implementation.
• Handled employee issues professionally, resulting in increased job satisfaction rates amongst the workforce.
• Conducted performance reviews for individual growth and overall team improvement.
• Liaised with transport companies to enable on-time deliveries nationwide.
• Enforced strict adherence to quality standards, enhancing brand reputation.
• Reduced safety hazards and fostered sustainability through careful sorting and disposal of refuse and recyclables.
• Spearheaded improvements in warehouse operations and workflow to optimise efficiency.