Christian Ogbebor

Management of dividend settlement for over 5,000 investors.

• Onboarding clients for various investments. E.g, Fixed deposit, Money market fund, Commercial paper, Treasury bills, Bonds etc.

• Portfolio management, through asset allocation and liaising with counter-parties

• Collaborate with cross-functional teams to optimize overall bank performance and achieve operational excellence through revenue assurance and periodic reviews.

• Support branch managers in achieving sales targets through effective operational support and coordination.

• Maintain strict compliance with regulatory requirements, ensuring the bank's adherence to industry standards at all times through proper documentations and periodic checks.

· Processing Cheques and Drafts: Handle the clearing of cheques, drafts, and other negotiable instruments through the banking clearing system.

· Verification of Instruments: Verify the authenticity and correctness of cheques and related documents before processing.

· Reconciliation of Clearing Accounts: Reconcile the bank’s clearing accounts to ensure all transactions are accurately recorded.

· Handling Return Items: Manage returned cheques or payment instruments and take necessary follow-up actions.

· Settlement of Transactions: Facilitate the settlement of funds between banks through the clearinghouse or payment network.

· Maintaining Records: Keep detailed records of all clearing transactions for audit and compliance purposes.

· Compliance with Regulations: Ensure all clearing operations comply with banking laws, regulations, and internal policies.

· Timely processing of vendor payments.

· Issuing/Setting of Bankers Cheque.

· Tax remittance (FIRS/LIRS) for client and the bank respectively.

· Processing of electronic payment on various channels like pay direct and remita

· Handle inter-branch, intra-bank, and inter-bank fund transfers within the country.

· Process NEFT, RTGS, and other domestic payment systems (like NIP in Nigeria).

· Internal Transfers & Adjustments: Handle posting of adjusting entries and inter-branch account transfers within the bank

· Account Opening and Onboarding: Assist customers in opening various types of accounts (savings, current, fixed deposit, etc.).

· Ensure KYC (Know Your Customer) compliance and proper documentation.

· Customer Enquiries and Support: Handle walk-in, phone, email, and online inquiries regarding account balances, product information, charges, and services.

· Complaint Resolution: Receive, document, investigate, and resolve customer complaints promptly and professionally as well as escalate complex issues to the appropriate departments when necessary.

· Transaction Assistance: Help customers with transactions such as deposits, withdrawals, transfers, cheque issuance, and bill payments.

· Product Education and Promotion: Educate customers about available banking products and services such as loans, credit cards, mobile banking, and investment options also upsell or cross-sell suitable products to enhance customer experience.

· ATM/Digital Banking Support: Assist customers in using ATM cards, mobile banking apps, USSD codes, and internet banking platforms as well as handle issues like blocked cards, PIN resets, or failed transactions.

· Customer Information Updates: Help with updates to customer details (e.g., change of address, phone number, signature, or next of kin).

· Cheque Book and Card Requests: Process requests for new cheque books, debit/credit cards, and ensure timely delivery.

· Service Quality Monitoring: Ensure high standards of service delivery and maintain a customer-friendly environment.

· Customer Records Management: Maintain up-to-date and accurate customer records in line with regulatory and data privacy standards.

· Regulatory Compliance: Ensure all customer interactions and transactions adhere to banking laws and internal policies (e.g., anti-money laundering, data protection).

Customer Retention and Relationship Management: Build and maintain strong relationships with clients to enhance loyalty and retention.

• Take records of movement of machines / Equipment to 3 from site
• Monitoring the work done by workmen on site
• Photocopying and binding of documents.