Research
Christain Oyibo
Administrator
Lagos,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery,and proven skills in establishing rapport with clients and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability, brand loyalty, and drive business results. Solid team player with outgoing, positive demeanor . Motivated to maintain customer satisfaction and contribute to company success.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Project Manager
Oyis Engineering Services Limited
03.2022 - 02.2024
- Played integral role in development and implementation of project quality assurance measures, resulting in improved outcomes and greater client satisfaction.
- Partnered with project team members to identify and quickly address problems.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Maintained open communication by presenting regular updates on project status to customers.
- Managed 10 subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Updated customers and senior leaders on progress and roadblocks.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Developed and implemented project plans and budgets to ensure successful execution
- Updated customers and senior leaders on progress and roadblocks
- Strengthened relationships with vendors to secure favorable pricing on supplies while ensuring high-quality products were consistently delivered on time
Social Media Manager
Memograph Studios
03.2021 - 12.2021
- Conducted research to determine current benchmark trends and audience preferences.
- Utilized user-generated content effectively showcasing positive customer experiences enhancing credibility.
- Suggested and implemented new features to develop brand awareness.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
Customer Service Officer
SAMIJESS SEIO
01.2019 - 02.2020
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to 20 customer requests daily, offering excellent support and tailored recommendations to address needs.
- Elevated team morale by actively participating in group activities, promoting positive work environment conducive to excellent service delivery.
- Communicated with clients regarding account services, statements, and balances.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
- Responded to customer calls and emails to answer questions about products and services
- Investigated and resolved customer inquiries and complaints quickly
Education
Bachelor of Science - Business Administration And Management
University of Port Harcourt
Rivers State 02.2014 - 02.2016
Skills
Decision-Making
Team Collaboration
Analytical Thinking
Client Relationships
Active Listening
Time Management
Multitasking Abilities
Phone and Email Etiquette
Interpersonal Communication
Customer Relations
Microsoft office
Call Documentation
Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Assistant Project Manager
Oyis Engineering Services Limited
03.2022 - 02.2024
Social Media Manager
Memograph Studios
03.2021 - 12.2021
Customer Service Officer
SAMIJESS SEIO
01.2019 - 02.2020
Bachelor of Science - Business Administration And Management
University of Port Harcourt
02.2014 - 02.2016