CHRISTABEL ANZOLO
Banking
Sokoto,SO
Summary
Experienced Banker with over 10 years of experience in Banking. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Head of Banking Operations
GUARANTY TRUST BANK
Sokoto, SO
06.2018 - Current
- Managed cross-functional team of 15, ranging from entry-level employees to more experienced hires, and collaborated with internal units to achieve Team's KPIs
- Supported weekly capacity development activities leading to 80% increase in productivity by making logistical arrangements, through engaging with facilitators, and key stakeholders
- Facilitated processing of contracts for consultants, resulting in 98% monthly uptime for e-channels and maintained up-to-date vendor lists
- Supported management of administrative supplies and office equipment, cutting down consumables by 50% across three units, periodically updated inventory of items
- Served as first level compliance officer for Bank by maintaining proper documentation, key management, effective management of vault and access controls
Transactions Service Supervisor
GUARANTY TRUST BANK
Sokoto, SO
03.2015 - 06.2018
- Spearheaded day-to-day running of branch, attaining optimal productivity and progression by providing updated system which monitored absence of staff leading to almost 0% truancy
- Developed team communications and information system for meetings by maintaining office calendar and making arrangements for weekly and monthly meetings, achieving almost 100% attendance each time
- Documented minutes of meetings, ensuring accuracy, precision and coherence in conveying instructions and learning points
- Prepared monthly regulatory reports with 100% accuracy, daily reconciled internal ledgers and ATM postings
Relationship Manager
GUARANTY TRUST BANK
Lafia , Nasarawa
09.2013 - 03.2015
- Worked with Transactions services and Corporate affairs departments to facilitate communication and deliver personalized solutions to customers with resultant 70% increase in customer retention within year
- Assisted in preparation of budgets on travel costs and maintain travel plan and budgetary control records
- Generated new business and referral clients in partnership with financial advisors and branch team
- Managed portfolio of over 20 high net worth (HNW) individuals with N3Bn balance sheet size
Account Officer
GUARANTY TRUST BANK
Lafia, Nasarawa
08.2012 - 09.2013
- Identified, marketed and onboarded average of 200 prospective customers every month
- Ensured departmental adherence to applicable regulatory laws and policies with zero (0) sanctions
- Provided logistic assistance to colleagues for travel arrangements and entitlements, working with relevant focal points to ensure that organization obtained best in terms of service and price for all travels
- Supervised drivers, scheduled and tracked vehicles, reconciled mileages and fueling of official vehicles, consequently managing fleet efficiently and reducing monthly fuel expenses by 20%
Education
Bachelor of Engineering - Computer Engineering
COVENANT UNIVERSITY
Otta2009
Skills
- Computer proficiency in MS Word, Excel, PowerPoint
- Business Relationship Management
- Management of Financial Resources
- Employee Training Oversight
- Proactive and Focused
- Regulatory Submissions
- Internal Controls and Reporting Systems
- Staff Evaluations
Accomplishments
- Achieved 98% of Team's KPIs by completing the Team's assigned goals with accuracy and efficiency
- Long service award (Guaranty Trust Bank Plc)
- Best Buddy Award (For seamlessly onboarding new hire - Guaranty Trust Bank Plc)
Certification
GT Bank Intensive entry level training (BZM Consulting), Conflict Resolution Skills (Ovilan Consulting), Relationship Management (Unique Concepts)
Languages
English
Native language
Hausa
Intermediate
B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Head of Banking Operations
GUARANTY TRUST BANK
06.2018 - Current
Transactions Service Supervisor
GUARANTY TRUST BANK
03.2015 - 06.2018
Relationship Manager
GUARANTY TRUST BANK
09.2013 - 03.2015
Account Officer
GUARANTY TRUST BANK
08.2012 - 09.2013
Bachelor of Engineering - Computer Engineering
COVENANT UNIVERSITY
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