CHRIS ISHIGUZO
LAGOS,LAGOS
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
14
14
years of professional experience
Work History
Information Technology Support Specialist
Shawecareplus
Ikeja
01.2021 - Current
- Developed and implemented policies and procedures for systems development and operations
- Collaborated with clients to discuss system requirements, specifications and costs
- Managed high levels of call flow and responded to technical support needs
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Used ticketing systems to manage and process support actions and requests
- Promoted efficiency among departments with prompt resolution of system issues
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
Assistant Media Officer
GlaAbuja
Abuja
11.2020 - 02.2021
- Increased revenues and supported business goals by developing public relations strategies and campaigns
- Produced and distributed brochures, newsletters and press kits
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas
- Used various social media platforms for media and blogger outreach
- Developed and implemented social media strategy to increase engagement and reach new audiences
- Supported public relations managers with writing, researching and preparation of materials
- Managed media relations for organizations to produce successful results
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications
- Developed comprehensive media outreach plan to increase visibility of organization in local, regional and national markets
Information Technology Officer
IGIT SHIPPING & LOGISTICS COMPANY LIMITED
Lekki
12.2019 - 01.2020
- Created the digital footprint of the company, by reducing system network delays and improving turnaround time
- Configured and implemented IT initiatives to produce measurable business value
- Reduced costs by 60% through effective mediation of various agreements
- Supervised multi-functional teams of technology professionals, coders and support experts
- Aligned IT solutions and deliverables with company strategic vision
- Guided testing process and validation for major software releases
- Evaluated IT capital budget to measure and monitor fixed asset proposals
- Tracked departmental expenditures, project schedules and team performance and progress
- Resolved workflow issues to optimize team productivity and improve delivery times
- Reported monthly to senior executive team on budget, in-flight initiatives and upcoming projects
IT Support Manager
IGIT SHIPPING & LOGISTICS COMPANY LIMITED
Lekki
09.2019 - 12.2019
- Managed all social media platforms and IT systems
- Oversaw network security, department budget, and documentation
- Provided daily support for individual computers and employees
- Led special projects, ensuring timely completion and budget compliance
- Generated audience engagement through social marketing and managed intranet configuration
- Lowered email spam by 80% and initiated client retention strategies.
Bank Teller
ECOBANK
Lagos
01.2012 - 11.2019
- Managed cash transactions, account operations, and customer interactions
- Demonstrated expertise in Flex cube Banking Application and risk management
- Promoted customer interactions and cross-selling
- Ensured compliance with laws and regulations.
- Processed customer transactions promptly, minimizing wait times
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Educated customers on use of banking website and mobile apps
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Sold and cross-sold bank products to new and existing customers
- Audited fellow teller currency to contribute to dual-control procedures
- Counted and packaged currency and coins
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Assisted with training of new tellers on policies and procedures
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers
- Followed up on customer complaints and provided solutions to enhance customer satisfaction
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions
Corporate Account Manager
IGIT SHIPPING & LOGISTICS COMPANY LIMITED
Lekki
01.2019 - 09.2019
- Managed CEO's financial activities and company bank accounts
- Applied technical expertise to projects and ensured high-quality work
- Handled account payable cycles, payroll, and expense tracking
- Posted and managed journal entries and prepared financial statements
- Assisted other departments with expense review.
- Developed, serviced and grew corporate accounts up to 80% annually
- Generated advertising brochure for vendor use
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
- Quoted prices, credit terms and other bid specifications
- Kept detailed records of daily activities through online customer database
Sales Manager
Globiz Communications
Lagos
11.2009 - 01.2012
- Managed a team and achieved monthly targets of about N29,000,000
- Secured significant profits through targeted marketing
- Conducted routine customer engagement and improved brand awareness
- Tracked and recorded activities, conducted research, and met market demands.
- Resolved customer issues quickly to close deals and boost client satisfaction
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Communicated product quality and market comparisons by creating sales presentations
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
Education
Higher National Diploma (HND) - Banking And Finance
11.2010
National Diploma (ND) - Banking And Finance
11.2009
Skills
- Graphic design
- Digital marketing
- Sales management
- Finance
- Social media
- Analytical skills
- Marketing
- Presentation
- Management
- Project management
- Teamwork and collaboration
- Search engine optimization (SEO)
- Customer Satisfaction
- Configuring Devices
- MS Office Proficiency
Volunteer Experience
Data Collections for Immunization in Sokoto, 03/2011, 03/2012, UNICEF, Sokoto, Nigeria
Professional Credentials
- AWS Certified Security - Specialty
- Advanced Google Analytics
- Alibaba Cloud Partner Digital Roadshow Europe- Day 1 - ACFW18
- Amazon Lumberyard Primer
- Certificate: Computer Networking - Digital Network Security Certificate FROM Alison
- CompTIA A+ (220-902) Cert Prep: 6 Securing Computers, CompTIA A+ Certified Technician
- Customer Service: Working in a Customer Contact Centre
- Digital German Training - Project Development, Nigeria
- Digital Transformation with Red Hat & Alibaba Cloud
- Digital marketing - Google Digital Skills for Africa
- Diversity, Inclusion and Sensitivity Online Course
- Forage - Digital Technology Data Analytics
- Google Ads Search Certification
- Google Analytics Individual Qualification
- Google Drive Advertising Revenue with Google Ad Manager
- Google IT Support
- Google Shopping ads Certification
- Google certified in creative Google
- IBM Cloud
- IBM Data Science & Analytics Intro
- IBM Monitor Your App Availability and Understand its Usage
- IBM- Web Security
- ICSI|CNSS Certified Network Security Specialist
- King's College London -Introduction to Business Management
Awards
Social Media Brand Ambassador 2019, Ecobank
Accomplishments
- Trained and led technical support teams of more than 3years support specialists.
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Recipient of individual and departmental awards for providing stellar client service.
- Contributed to a reduction in operational costs of 50%.
- Endorsements in software development and mobile applications.
Timeline
Information Technology Support Specialist - Shawecareplus
01.2021 - Current
Assistant Media Officer - GlaAbuja
11.2020 - 02.2021
Information Technology Officer - IGIT SHIPPING & LOGISTICS COMPANY LIMITED
12.2019 - 01.2020
IT Support Manager - IGIT SHIPPING & LOGISTICS COMPANY LIMITED
09.2019 - 12.2019
Corporate Account Manager - IGIT SHIPPING & LOGISTICS COMPANY LIMITED
01.2019 - 09.2019
Bank Teller - ECOBANK
01.2012 - 11.2019
Sales Manager - Globiz Communications
11.2009 - 01.2012
ABIA STATE POLYTECHNIC - Higher National Diploma (HND), Banking And Finance
ABIA STATE POLYTECHNIC - National Diploma (ND), Banking And Finance
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