Chris Enyinnaya
Lagos
Summary
With over 14 years and 7 months of professional experience, I have cultivated a diverse skill set as both a Customer Service Specialist and a Data Analyst. My expertise includes delivering exceptional customer support, streamlining operations, and leveraging data insights to drive informed business decisions. Additionally, I am a trained and certified Virtual Assistant, skilled in administrative support, digital tools, and efficient task management. This unique combination of skills positions me as a versatile professional, adept at enhancing customer satisfaction, optimizing workflows, and contributing to organizational success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Data Analyst
IHS Towers
08.2018 - 07.2024
- -Interpreting data, analyzing results using statistical techniques.
- -Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality.
- -Acquiring data from primary or secondary data sources and maintaining databases.
- 14 years 7 months
NOC/Customer service specialist
IHS Towers
01.2010 - 08.2018
- Support and escalate to the field team on possible causes of outage on site prior to final confirmation upon getting to site.
- Provide support to field engineering team and other associated teams, during fault rectification, planned maintenance work, by observing alarms, carry out system check and give periodic update.
- Identifying the root, cause and providing 1st level support to resource personnel as case may be and also raising Trouble Tickets including ensuring strict compliance to MTTR and SLAs.
- Resolve reported customers’ complaints by carrying out initial investigation and provide instant solution in possible cases and escalate to higher support where necessary.
- Troubleshoot the availability of network equipment and ensure full availability of all sectors and inform the field team before ticket closure.
- Created working template which is aimed at customer satisfaction and retention.
- Follow accurate service ticket closure process by ensuring resolution of the faults.
- Ensure proper escalations and follow up on field team, getting appropriate updates and working within agreed Service Level Agreements (SLA) with customers and ticket closure with appropriate updates.
- 8 years 8 months
Education
HND - Electrical and Electronics Engineering
Federal Polytechnic, nekede
01.2012
Skills
- Time Management
- Google Workspace
- Google Docs
- MS Office Specialist
- Team Player
Certification
- Project Management Foundations
- Power Excel One
- Virtual assistant
- Digital skills social media certificate
Timeline
Data Analyst
IHS Towers
08.2018 - 07.2024
NOC/Customer service specialist
IHS Towers
01.2010 - 08.2018
HND - Electrical and Electronics Engineering
Federal Polytechnic, nekede
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