CHIZUBEM MOLOKWU EMMANUEL

• Collaborated with team members to streamline operations and enhance workflow efficiency.

• Prepared accurate and complete shipping documents for all orders, ensuring timely processing.

• Traced missing materials and shipments by coordinating with vendors and customers to resolve issues.

• Assisted in loading and unloading of goods from trucks or containers at warehouse locations.

• Oversees daily business operations, including service delivery, client acquisition, and financial record keeping for a digital services company offering IT support and business process outsourcing.
• Developed and implemented a customer retention strategy that increased repeat business by 25% over 12 months through improved service quality and responsive client communication.
• Manages a small team of 5 support staff, assigning tasks, monitoring performance, and conducting weekly meetings to align team efforts with revenue targets.
• Coordinated stock replenishment to ensure optimal product availability.

• Managed scheduling and appointments for executives and department heads.
• Conducted market research on competitor pricing and service offerings, providing weekly reports that informed the company's promotional campaigns and led to a 15% increase in merchant activation rates.
• Delivered product training sessions to new merchants on using the payment platform, troubleshooting common issues, and maximizing transaction volumes, resulting in higher platform usage.

• Maintained accurate inventory records using basic spreadsheets, tracking stock levels and initiating reorders to prevent stockouts of high-demand items.
• Negotiated contracts with potential customers while maintaining favorable terms for the organization.
• Ensured compliance with all relevant laws and regulations related to sales operations.
• Managed multiple projects simultaneously while meeting deadlines.
• Participated in team meetings to discuss progress towards goals.