CHIZOBA FAVOUR INNOCENT
Lagos ,Nigeria
Summary
Knowledgeable account management professional with experience in developing client communications, sales strategy and contract negotiation. Cultivates long-term relationships and delivers high levels of customer service to achieve revenue targets.
Proactive and detail-orientated individual with excellent time management and communication skills. Friendly, motivated and hardworking team player. Comfortable in fast-paced environments and willing to take on challenging work.
Friendly and supportive leader with focus on maintaining and extending client relationships. Investigates low-performing accounts and adapts strategies to increase sales and retention. Proven success at negotiating commercial contracts to achieve high renewal rate.
Overview
4
4
years of professional experience
Work history
Account manager
Bonny pie Ltd
Lagos , Nigeria
2023.02 - 2025.11
- Implemented customer service policies, enhancing client experience.
- Prepared detailed reports to provide insight into account performance.
- Coordinated with finance department to manage account finances efficiently.
- Established strong rapport with clients through regular communication.
- Delivered presentations to potential clients, securing new business partnerships.
- Developed new strategies with a focus on customer retention.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
Sales representative
Eat with Mimi
Lagos, Nigeria
2022.04 - 2022.08
- Developed comprehensive knowledge of product offerings to facilitate customer decisions.
- Educated customers about product features and benefits, driving informed purchasing decisions.
- Fostered strong customer relationships through exceptional service.
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
- Strengthened brand reputation with impeccable professionalism and integrity.
- Participated in team-building activities, promoting a harmonious work environment.
- Optimised sales presentations using persuasive communication techniques.
Education
GCSEs - Science Education
Araromi senior secondary school
Lagos 09.2020
Skills
- Key account handling
- Partnership development experience
- Meeting sales targets
- Brand awareness development
- Project management certification
- Customer Service
- Team Leadership
- Business development
- Sales expertise
- Account management
- Employee management
- Networking skills
- Preparing contracts
- Advanced data analysis
- Sales cycle understanding
- Effective networking
- Records management
- Time efficiency
- Communication finesse
Languages
English
Beginner
A1
Accomplishments
- Collaborated with team of marketing in development of branch in Amuwo odofin
Hobbies
Learning new languages
Bonding
Listening to music
Learning new skills
Researching
Timeline
Account manager
Bonny pie Ltd
2023.02 - 2025.11
Sales representative
Eat with Mimi
2022.04 - 2022.08
GCSEs - Science Education
Araromi senior secondary school