CHIWUIKE DOMINIC OGBONNA
Nsukka,Enugu State, Nigeria.
Summary
Operations management professional with a strong background in banking, skilled in developing strategic plans and enhancing customer satisfaction. Experienced in team management and training, with a commitment to continuous improvement and operational excellence. Proven ability to adapt and thrive in dynamic environments.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Head of operations
Access Bank Plc
Nsukka, Enugu State
07.2019 - Current
- Researched on improving banking practices and client satisfaction via exceptional service delivery.
- Formulated strategic plans, driving branch growth and profitability
- Coordinated strategy sessions at zonal , cluster and branch levels to improve brand visibility
- Supervised daily operations, maintaining consistent business continuity.
- Delivered employee training programmes at branch and cluster levels to improve skill sets.
- Oversaw compliance to internal and external regulatory standards.
- Maintained high standards of service by implementing quality control procedures.
- Enhanced team dynamics by championing open lines of communication.
Assistant Head of Operations
Access Bank Plc
Nsukka, Enugu State
04.2015 - 06.2019
- Researched on improving banking practices and client satisfaction via exceptional service delivery.
- Formulated strategic plans, driving branch growth and profitability
- Managed daily operations, upholding seamless business continuity.
- Facilitated branch-level workshops focusing on banking products to elevate product understanding.
- Conducted daily reconciliation of General Ledgers and till accounts.
- Supervised adherence to internal controls meticulously, guaranteeing effective call over of transactions.
- Nurtured supportive work atmosphere by promoting open communication paths.
Universal teller
Access Bank Plc
Nsukka, Enugu State
01.2014 - 03.2015
- Managed all teller operations paying attention to detail, leading to improved branch functionality.
- Ensured compliance with banking regulations during all transactions, boosting institutional credibility.
- Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
- Adhered strictly to confidentiality protocols regarding customer data protection.
- Promoted various banking products to increase sales and customer engagement.
- Assisted in resolving customer issues with utmost patience and understanding.
- Balanced daily cash deposits and vault inventory with 100% accuracy rate.
Mathematics teacher
NYSC/Government Day Secondary School
Kanawa, Yamaltu/Deba l.G.A, Gombe State, Nigeria
07.2010 - 07.2011
- Developed comprehensive lesson plans to cover all topics within syllabus effectively.
- Delivered engaging mathematics lessons for over 50 students, ensuring improved understanding of complex concepts.
- Provided additional support to struggling students, enhancing their mathematical skills.
- Participated actively in professional development programmes, keeping abreast with current education trends.
- Partnered with parents for consistent communication about children's progress, contributing towards home-school collaboration.
- Collaborated with fellow teachers for better lesson planning and scheduling.
- Utilized technology in classrooms to make lessons more engaging and effective.
Medical laboratory assistant
ITF/University of Abuja Teaching Hospital
Gwagwalada,, Abuja, Nigeria
11.2007 - 04.2008
- Conducted comprehensive equipment checks to ensure optimal performance.
- Expedited patient diagnosis with timely processing of test samples.
- Assisted pathologists with complex procedures, enhancing overall productivity.
- Ensured accurate lab results by meticulously following testing protocols.
- Demonstrated exceptional attention to detail whilst handling sensitive patient data.
- Practiced safety measures, minimizing risk of exposure to hazardous materials.
- Facilitated laboratory operations through proper utilization of laboratory information systems.
- Assisted in research projects
- Recorded patient data to facilitate seamless tracking and reporting.
- Operated, maintained and calibrated lab equipment, consistently meeting accuracy and schedule targets.
Education
Master of Science - Industrial Biochemistry and Biotechnology
University of Nigeria, Nsukka
Enugu State, Nigeria 09.2012 - 02.2014
Bachelor of Science - Biochemistry
University of Nigeria, Nsukka
Enugu State, Nigeria 09.2005 - 01.2010
Skills
- Team leadership
- Client relations
- Problem solving
- Attention to Detail
- Initiative taking
- Time efficiency
- Experimental design
- Report drafting
- Scientific presentation
- Scientific writing
Research Experience
Master of Science
- I hone my skills in oil extraction and characterization.
- I produced oil-in-water emulsions and studied their stability for a month under two temperature conditions respectively.
- I collaborated with some Pharmaceutical chemistry staff of the University of Nigeria, Nsukka in terms of instrumentation and production of the emulsions earlier mentioned.
Bachelor of Science
- I learnt to design and conduct an experiment independently with minimal supervision.
- I conducted a research on the possible use of melon (Citrullus lanatus) seed oil to produce biodiesel, contributing to the green initiative and economy.
- I learnt to publish research work in reputable journals.
Industrial Training (IT)
- I prepared work benches, ensuring highest level of sterility.
- I collected samples such as blood, urine and microbial swaps from patients.
- I prepared some media and partook in cell culturing.
- I ensured proper handling, labelling of patients' samples and proper entry of their test results.
- I collaborated with fellow trainees and Laboratory Scientists in different research studies.
- I understood the working principles behind the equipment used in the laboratories.
Accomplishments
Awards
- Best Class Representative Award at the Department and Faculty for 2008/2009 Academic Session
Publications
- Ossai, E. C., Ogbonna, D. C., and Njoku, O. U. (2011). Melon (Citrullus lanatus) seed oil: A potential source for biodiesel production. Asian Journal of Research Chemistry, 4(9): 1474–1477.
- Ogbonna, C. D., Njoku, O. U., Iheanacho, C. C., Chukwu, G. A., Orie, R. A. and Ogbonna, C. E. (2025). Emulsion concept, types and techniques: A review. World News of Natural Sciences, 63(2): 465-476.
- Ukpo, J. O., Isichei, T. O., Augustine, O. N., Bassey, E. A., Osuchukwu, G. M., Nwaeze, G., Orie, R. A. and Ogbonna, C. D. (2025). Investigation of the Concentration of Aluminum in Fish Grilled Using Aluminum Foil. International Journal of Engineering and Modern Technology, 11(10): 148-155.
- Nwaeze, G., Dagde, K. K., Ayozie-Samuel, V. C., Orie, R. A., Ogbonna, C. D. and Chukwu, G. A. (2025). Modeling and simulation of cyclohexane production from benzene hydrogenation using aspen hysys. International Journal of Research Publication and Reviews, 6(11): 2165-2173.
- Chukwu, G. A., Ureme, S., Nwaeze, G., Ogbonna, C. D., Ozuzu, D. O., Nwaogu, P. C., Ejiogu, A. I., Egbulokporo, C. W. and Ubah, C. C. (2025). Serum uric acid concentration and haematological parameters of tuberculosis patients in Owerri metropolis, Nigeria. International Journal of Research Publication and Reviews, 6(11): 3302-3307.
Languages
English
Fluent
Affiliations
- Reading
- Internet surfing
- Chess
Certification
- Member, Nigerian Society of Biochemistry & Molecular Biology (NSBMB).
- Graduate Member Nigerian Institute of Management (GMNIM).
References
References available upon request.
Timeline
Head of operations
Access Bank Plc
07.2019 - Current
Assistant Head of Operations
Access Bank Plc
04.2015 - 06.2019
Universal teller
Access Bank Plc
01.2014 - 03.2015
Master of Science - Industrial Biochemistry and Biotechnology
University of Nigeria, Nsukka
09.2012 - 02.2014
Mathematics teacher
NYSC/Government Day Secondary School
07.2010 - 07.2011
Medical laboratory assistant
ITF/University of Abuja Teaching Hospital
11.2007 - 04.2008
Bachelor of Science - Biochemistry
University of Nigeria, Nsukka
09.2005 - 01.2010