CHISOM VALENTINE EZEH
PROJECT SUPPORT OFFICER
Enugu, Enugu State,EN
Summary
Dynamic Project Support Officer at BYTEWORKS TECHNOLOGY SOLUTIONS LIMITED, adept at enhancing project efficiency through effective communication and data analysis. Proven leadership in achieving project milestones while ensuring compliance with regulatory standards. Skilled in project planning and problem-solving, consistently delivering insightful reports that drive strategic decision-making.
Experienced with coordinating project activities and ensuring timely execution of tasks. Utilizes organizational and multitasking skills to support project teams effectively. Track record of maintaining detailed project documentation and fostering clear communication among team members.
Overview
10
10
years of professional experience
1
1
Language
Work History
Project Support Officer
BYTEWORKS TECHNOLOGY SOLUTIONS LIMITED
02.2020 - 03.2025
- Enhanced project efficiency by streamlining communication channels and establishing clear objectives.
- Online registrations of enumerated businesses, tagging/registration of property identification numbers in internal revenue system and Enugu state land use charge websites.
- Maintained and reviewed daily and weekly client reports.
- Reconciliation of payments from tax payers into appropriate profiles in internal revenue system and making a daily Microsoft office Excel report and its progress.
- Scanning of property documents and uploading into appropriate owner profiles in Enugu state housing cooperation website.
- Improved stakeholder satisfaction by providing timely updates on project status and addressing concerns promptly.
- Supported project managers in achieving milestones by closely monitoring progress and identifying potential bottlenecks.
- Compiled insightful progress reports for senior management that facilitated strategic decision-making based on real-time data analysis.
- Adhered to strict regulatory guidelines, ensuring all project activities were in compliance with industry standards and legal requirements.
- Conducted comprehensive research to inform data-driven decisions throughout the course of each project.
- Reviewed project materials and deliverables for adherence to methodologies and procedures.
- Maintained open communication by presenting regular updates on project status to clients when necessary.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Performed data gathering and research to support sourcing and cross-functional projects.
- Trained new hires on company policies and procedures related to project management best practices, promoting consistency in operational excellence.
Data Enumerator
BYTEWORKS TECHNOLOGY SOLUTIONS LIMITED
11.2019 - 02.2020
- Demonstrated excellent problem-solving skills while addressing respondent concerns or issues arising during the enumeration process.
- Accurately documented personal information from different individual taxpayers in order to keep and create a good database for Enugu state.
- Assisted people in filling out surveys with complete and accurate information.
- Performed Biometric enrolment for individuals in order to ascertain their Enugu State Social Benefit Number (ESBN).
- Assisted in the preparation and dispatch of Letters to various organizations for the staff biometric enrolments.
- Collaborated with fellow enumerators for efficient coverage of assigned areas, ensuring timely completion of tasks.
- Management of software applications (such as iDMS Enumeration Client software)
- Submitting timely reports and prepare presentations/proposals as assigned
- Digitization/Documentation of Employee nominal rolls for upload and tax assessment.
- Double checked information on survey forms.
Office Administrative Assistant
Imo State Ministry Of Education (NYSC)
01.2019 - 12.2019
- Provided clerical support to Ministry of Education by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Safeguarded the ministry's information by maintaining strict confidentiality in handling sensitive documents and records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Improved client's satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Performed research to collect and record academic data.
Marketer
Union Bank
02.2018 - 12.2018
- Increased brand awareness by developing and implementing comprehensive marketing strategies.
- Provided information and resources to help customers understand banking products and services, enhancing their overall experience.
- Tracked and analyzed the effectiveness of marketing campaigns using key performance indicators (KPIs) and adjusted strategies based on data-driven insights.
- Worked closely with other departments, such as sales, compliance, and customer service, to ensure cohesive messaging and compliance with regulations.
- Analyzed market trends and competitor activities to identify opportunities for growth and improvement. This data informs marketing strategies and product development.
- Utilized online platforms, social media, and email marketing to reach a broader audience.
- Fostered relationships with existing customers and attract new ones through targeted marketing efforts. This can involve organizing events, loyalty programs, and personalized communication.
- Maintained and enhanced the bank's brand image. This includes ensuring consistency in messaging and visual identity across all platforms.
- Created campaigns to promote various banking products such as loans, savings accounts, and investment services. This involves both traditional and digital marketing channels.
- Developed and implemented marketing strategies that align with the bank's goals and objectives. This includes market research to identify customer needs and preferences.
Child Development Specialist Intern
THERAPEUTICAL DAYCARE CENTER ABAPKA, ENUGU
05.2016 - 06.2016
- Designed engaging play spaces that stimulated creativity and imaginative thinking among children.
- Evaluated and assessed children''s progress regularly, identifying areas of improvement and adjusting strategies accordingly.
- Implemented positive behavior support strategies to proactively address challenging behaviors, promoting a respectful and supportive classroom environment.
- Utilized data-driven decision-making processes to refine instructional practices and enhance student outcomes consistently.
- Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
- Performed early intervention services and documented results.
- Observed children to recognize and maintain strong awareness of developmental progress.
Behavioral Specialist Intern
NIGERIAN PRISON SERVICE ABAKILIKI, EBONYI STATE
03.2016 - 04.2016
- Designed and implemented behavior plans based on individual needs, collaborating with the clinical team, program participants, and their families.
- Meeting with participants to assess their needs and complete behavior plan.
- Identified and addressed challenges with participants, families, and/or support teams.
- Developed and implemented effective strategies to address these challenges.
- Provided training to other team members.
- Prepared written documentation on participant progress.
- Maintained and updated assessment data.
- Served as primary point of contact on all behavioral concern.
Mental Health Counselor Intern
FEDERAL TEACHING HOSPITAL ABAKILIKI, EBONYI STATE
01.2016 - 02.2016
- Assisted with treatment planning, incorporating client goals and measurable objectives to track progress.
- Collaborated with multidisciplinary teams to provide comprehensive care for clients, strengthening support networks around their mental health journey.
- Documented client progress thoroughly, maintaining accurate records and ensuring confidentiality in accordance with HIPAA regulations.
- Enhanced clinical knowledge through regular supervision meetings, honing counseling skills and discussing case management strategies.
- Provided psychoeducation on mental health diagnoses and treatments options for both clients and their families.
- Encouraged patients to discuss experiences in group and individual settings.
- Contributed to a supportive therapeutic environment for diverse clients, addressing their unique mental health needs.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
Sales Manager
CHRISBERO NIGERIA LIMITED
01.2015 - 10.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Master of Science - Industrial And Organizational Psychology
University of Nigeria
Nsukka, Enugu State, Nigeria 04.2001 -
Bachelor of Science - Psychology
Federal University Ndufu-Alike Ikwo, Ebonyi State
Ebonyi 04.2001 -
High School Diploma -
Saint Theresa’s College, Nsukka, Enugu
Nsukka, Enugu State, Nigeria 04.2001 -
Skills
Project scheduling
Scope management
Documentation management
Meeting facilitation
Problem-solving abilities
Multitasking
Project management
Project planning
Data analysis
Excellent computer skills
Proficient in Microsoft office packages
Proven leadership and management skills
Timeline
Project Support Officer
BYTEWORKS TECHNOLOGY SOLUTIONS LIMITED
02.2020 - 03.2025
Data Enumerator
BYTEWORKS TECHNOLOGY SOLUTIONS LIMITED
11.2019 - 02.2020
Office Administrative Assistant
Imo State Ministry Of Education (NYSC)
01.2019 - 12.2019
Marketer
Union Bank
02.2018 - 12.2018
Child Development Specialist Intern
THERAPEUTICAL DAYCARE CENTER ABAPKA, ENUGU
05.2016 - 06.2016
Behavioral Specialist Intern
NIGERIAN PRISON SERVICE ABAKILIKI, EBONYI STATE
03.2016 - 04.2016
Mental Health Counselor Intern
FEDERAL TEACHING HOSPITAL ABAKILIKI, EBONYI STATE
01.2016 - 02.2016
Sales Manager
CHRISBERO NIGERIA LIMITED
01.2015 - 10.2015
Master of Science - Industrial And Organizational Psychology
University of Nigeria
04.2001 -
Bachelor of Science - Psychology
Federal University Ndufu-Alike Ikwo, Ebonyi State
04.2001 -
High School Diploma -
Saint Theresa’s College, Nsukka, Enugu
04.2001 -
Similar Profiles
Christian OguguaChristian Ogugua
Technical Support Engineer at Byteworks Technology Solution LimitedTechnical Support Engineer at Byteworks Technology Solution Limited
A MOHAMMED NOORULLAHA MOHAMMED NOORULLAH
Lead Technical Support Engineer at Bytize Technology Solutions Private LimitedLead Technical Support Engineer at Bytize Technology Solutions Private Limited
SACHIN G NATHSACHIN G NATH
Assistant HR Manager at Phases India Technology Solutions Private LimitedAssistant HR Manager at Phases India Technology Solutions Private Limited