Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Chisom Sonia Tony-Alaede

Port Harcourt, Rivers State,RI

Summary

Data-driven operations strategist with a proven track record in recruitment and business optimization, now pivoting into data analytics. Skilled in leveraging data to forecast hiring needs, streamline high-volume workflows, and drive performance across global teams. Adept at transforming complex metrics into actionable insights that fuel growth, efficiency, and strategic decisions. Known for combining analytical rigor with operational experience to solve real-world business problems. Ready to bring this unique blend of skills to a data analyst role that demands insight, impact, and innovation.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Human Resources Manager

Calls Experts
12.2021 - 05.2025
  • Led global recruitment efforts for multiple high-volume projects, interviewing diverse candidates daily across various time zones to meet dynamic client staffing quotas.
  • Collected, analyzed, and interpreted recruitment performance data (e.g., interview-to-hire ratios, pass/fail rates, regional success metrics) to improve candidate targeting, enhance training pipelines, and increase hire quality.
  • Created and maintained recruitment tracking systems and dashboards, leveraging Excel/Google Sheets to monitor candidate flow, recruiter performance, onboarding rates, and training outcomes.
  • Used data insights to forecast recruitment needs, identifying high-performing sourcing regions, optimizing job ads, and aligning recruiter focus with high-yield candidate pools from across the globe.
  • Supervised a distributed team of HR staff and recruiters, using data-driven KPIs to assess performance, improve team output, and ensure consistent recruitment standards across global markets.
  • Managed payroll tracking and issue resolution, maintaining structured payment records, identifying bottlenecks using data logs, and ensuring timely salary processing for new hires and internal HR staff.
  • Delivered weekly hiring reports and insights to senior leadership, summarizing trends, sourcing effectiveness, recruiter metrics, and recommendations based on global recruitment analytics.

Customer Service Representative

Insurance Supermarket
10.2020 - 12.2021
  • Managed high-volume inbound and outbound calls daily, pre-qualifying leads using set criteria and seamlessly transferring qualified prospects to the sales team, contributing to a high conversion rate.
  • Tracked call performance metrics, such as lead quality, call duration, transfer success rates, and conversion ratios, using CRM dashboards and call logs to improve daily strategy and meet team KPIs.
  • Collaborated with sales and marketing teams, providing real-time feedback on lead quality and campaign performance, helping optimize targeting efforts and messaging.
  • Delivered excellent customer support and needs-based product recommendations, maintaining high customer satisfaction ratings while meeting or exceeding team quotas in live transfers and upselling.

Administrative Officer

CIS Logistics
04.2019 - 09.2020
  • Oversaw daily logistics operations, assigning orders to dispatch riders, monitoring delivery flow, and resolving customer issues to ensure efficient and timely service.
  • Managed and optimized the company’s social media presence, using performance data (reach, engagement, and conversion metrics) to run targeted campaigns and increase clientele.
  • Used customer and delivery data to track performance trends, identifying gaps in service delivery and recommending process improvements that boosted client satisfaction and operational efficiency.
  • Trained new dispatch riders, ensured timely payroll processing, and maintained up-to-date personnel records to support workforce readiness and accountability.
  • Liaised with partner companies and vendors, coordinated smooth business operations, and maintained proper documentation and filing for business continuity.

Education

Diploma - Data Science

Alt School Africa
Nigeria
05-2025

Post Graduate Degree - Computer Science

Rivers State University
Nigeria
03-2025

Master of Science - Food And Industrial Microbiology

University of Benin
Nigeria
12-2021

Bachelor of Science - Plant Biotechnology

University of Port Harcourt
Nigeria
05-2015

Skills

  • Data visualization and presentations
  • Data analysis
  • Python programming
  • Excel functions
  • Machine learning
  • Google Sheets (with formulas, pivot tables)
  • SQL databases
  • Statistical analysis
  • Recruitment Analytics
  • Problem Solving
  • Communication & Stakeholder Management
  • Workforce & Performance Forecasting

Accomplishments

  • Redesigned the recruitment and onboarding process by implementing an automated system using Google Forms, Sheets, and email workflows, streamlining operations, reducing candidate wait times, accelerating onboarding, and consistently meeting recruitment KPIs ahead of schedule.
  • Leveraged HR data analytics to identify bottlenecks in the hiring pipeline, leading to targeted process improvements that reduced time-to-hire by 35% and improved candidate conversion rates by 20%.

Certification

Human Resources Analytics
University of California, Irvine – Coursera
Completed: November 2022

coursera.org/share/2939e158bbf35092c4f071910e808607

Languages

English
Bilingual or Proficient (C2)

Timeline

Human Resources Manager

Calls Experts
12.2021 - 05.2025

Customer Service Representative

Insurance Supermarket
10.2020 - 12.2021

Administrative Officer

CIS Logistics
04.2019 - 09.2020

Diploma - Data Science

Alt School Africa

Post Graduate Degree - Computer Science

Rivers State University

Master of Science - Food And Industrial Microbiology

University of Benin

Bachelor of Science - Plant Biotechnology

University of Port Harcourt

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Chisom Sonia Tony-Alaede