Reading
CHISOM NWAKALOR
Customer Service Representative
Lekki Phase 1
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
2
2
Languages
Work History
Customer Service Representative
Distress Trading Centre
1 2023 - 1 2024
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered a customer-centric culture within our team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Teacher
St John Of God Secondary School
Awka, Anambra, Nigeria
07.2019 - 12.2019
- I was posted here forteaching practice, to teach English to the SSS2 & SSS3 students, after which I scored a B. During my time there, I:
- Utilized varied teaching techniques for different learning styles, ensuring all students had access to course material.
- Fostered student curiosity and interest through creative hands-on activities.
Education
B.Ed in English Education - English Education
Nnamdi Azikiwe University
Awka, Anambra, Nigeria11.2020
WASSCE -
Holy Innocents Juniorate Convent
Nkpor, Anambra 04.2001 -
Skills
Data Management
Microsoft Office suite
Time management abilities
Quality Control
Effective Communication
Interpersonal skills
Team Collaboration
Adaptability and Flexibility
Problem-Solving
Front Desk Management
Analytical Thinking
Interests
Travelling
References
Available, upon request
Timeline
Teacher
St John Of God Secondary School
07.2019 - 12.2019
WASSCE -
Holy Innocents Juniorate Convent
04.2001 -
Customer Service Representative
Distress Trading Centre
1 2023 - 1 2024
B.Ed in English Education - English Education
Nnamdi Azikiwe University