Reading
CHISOM NWAKALOR
Customer Service Representative
Lekki Phase 1
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
2
2
Languages
Work History
Customer Service Representative
Distress Trading Centre
1 2023 - 1 2024
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered a customer-centric culture within our team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Teacher
St John Of God Secondary School
07.2019 - 12.2019
- I was posted here forteaching practice, to teach English to the SSS2 & SSS3 students, after which I scored a B. During my time there, I:
- Utilized varied teaching techniques for different learning styles, ensuring all students had access to course material.
- Fostered student curiosity and interest through creative hands-on activities.
Education
B.Ed in English Education - English Education
Nnamdi Azikiwe University
Awka, Anambra, Nigeria11.2020
WASSCE -
Holy Innocents Juniorate Convent
Nkpor, Anambra 04.2001 -
Skills
Data Management
Microsoft Office suite
Time management abilities
Quality Control
Effective Communication
Interpersonal skills
Team Collaboration
Adaptability and Flexibility
Problem-Solving
Front Desk Management
Analytical Thinking
Interests
Travelling
References
Available, upon request
Timeline
Teacher
St John Of God Secondary School
07.2019 - 12.2019
WASSCE -
Holy Innocents Juniorate Convent
04.2001 -
Customer Service Representative
Distress Trading Centre
1 2023 - 1 2024
B.Ed in English Education - English Education
Nnamdi Azikiwe University