Chisom Madiebo
Abuja,Nigeria
Summary
Accomplished professional with extensive expertise in customer service and client support, adept at administrative coordination and CRM management using platforms such as Zendesk, Salesforce, and HubSpot. Demonstrates proficiency in data cleaning, analysis, and reporting, alongside strategic communication and public speaking. Skilled in designing communication strategies and protecting brand image while excelling in multitasking efficiency and task prioritisation. Committed to leveraging Microsoft Office expertise and SEO understanding to enhance organisational success.
Overview
1
1
Language
1
1
Certification
5
5
years of post-secondary education
2
2
years of professional experience
Work history
Public relations assistant
Alles Charis Gas Limited
Abuja, FCT
2026.01 - Current
- Increased brand visibility by creating and implementing strategic PR campaigns.
- Develop and implement PR and communication strategies.
- Coordinated successful product launches, generating massive media coverage.
- Amplified positive news stories using various social media platforms to boost online presence.
- Managed crisis communication to protect company image during critical incidents.
- Responded promptly to press enquiries, ensuring positive media relations.
- Ensured accuracy in public messaging by proofreading all company communications.
- Liaised with marketing department to synchronise PR activities with promotional strategies.
- Monitored competitor activities, keeping the team ahead of industry trends.
- Assisted in developing annual PR plan which led to consistent messaging across all channels.
NYSC Intern Administrative assistant
Anglican Girls' Grammar School
Abuja, FCT
2025.09 - 2026.01
- Facilitated smooth operations within the department through organised file management and data entry tasks.
- Handled incoming calls and emails, ensuring prompt response.
- Maintained a high level of service whilst dealing with client queries and complaints.
- Streamlined filing system, enhancing office efficiency.
- Increased team productivity by taking diligent meeting minutes.
- Managed time effectively to meet deadlines.
- Solved complex problems with effective teamwork and communication skills.
- Identified and resolved issues using critical thinking and problem-solving skills.
- Prepared comprehensive reports to facilitate informed decision-making process.
- Participated in staff meetings to discuss latest developments.
Data Analyst Intern
TechyJaunt Nigeria
Abuja, FCT
2024.02 - 2024.09
- Conducted comprehensive data analysis that influenced business strategy development.
- Developed custom data models, algorithms to drive strategic decision-making.
- Facilitated better decision making with high-quality, relevant, timely reports.
- Converted complex data sets into understandable tables, graphs for presentations.
- Streamlined operational efficiency through the implementation of automated data collection systems.
- Identified business opportunities by analysing sales trends and customer behaviour patterns.
- Tracked market trends regularly which contributed towards competitive positioning strategies.
Education
Bachelor of Agriculture (B.Agric) - Agricultural Extension
University of Nigeria
Nsukka, Enugu State 2019.01 - 2024.03
Skills
Crisis management
- Strategic communications
- Communication strategy
- Customer Service & Client Support
- Customer service experience
- CRM management
- CRM systems
- CRM tools
- Data analysis
- Research and Data Collection
- Microsoft Office expertise
- Problem solving
Certification
- Certification in Data Analysis — TechyJaunt Nigeria
- Diploma in Customer Service — Alison
- Certification in Global Health and Humanitarian Assistance — Laplage Metaverse
Languages
English
Native
References
References available upon request.
Timeline
Public relations assistant
Alles Charis Gas Limited
2026.01 - Current
NYSC Intern Administrative assistant
Anglican Girls' Grammar School
2025.09 - 2026.01
Data Analyst Intern
TechyJaunt Nigeria
2024.02 - 2024.09
Bachelor of Agriculture (B.Agric) - Agricultural Extension
University of Nigeria
2019.01 - 2024.03