Chioma Rosemary Iloba

• Managed confidential databases, ensured secure handling of sensitive information.
• Entered information into data storage and data retrieval systems for processing.
• Designed and created impactful visualizations and reports using Excel enhancing communication of data insights to stakeholders
• Utilized SQL queries to maintain, update and manage data in databases
• Managed data extraction and transformation processes using SQL, enhancing data quality, accuracy and relevancy for business reporting, driving data-based decision making
• Collaborated with cross-functional teams to define KPIs, trends, and business needs for data driven solutions that enhance business performance and operational efficiency
• Assisted in cleaning and preparing large datasets for analysis ensuring data accuracy, quality and integrity

Key Achievements

• Implemented data visualization solution using Excel for sales team to understand sales trends better resulting in 15% increase in revenue.
• Produced detailed data reports that informed marketing strategies, leading to 18% increase in customer engagement through tailored communications based on data insights.
• Built and maintained data pipelines for collecting and processing large-scale datasets, optimizing data retrieval time by 25%.
• Developed comprehensive dashboards using Excel that enabled executives to make data-driven decisions that contributed 25% to product conversion rates over six months

• Coordinated the buying and selling of foreign currencies to inbound and outbound customers.
• Monitored cash allocations and daily operations whilst maintaining the Company’s Standard Operating Procedures (SOPs) and ethics.
• Escalated sensitive issues from customers and treated complaints urgently to maintain customer retention.
• Effectively monitored, coached and developed representatives to consistently meet and exceed monthly sales objectives.
• Made positive contributions to team plans, and respected commitment to team decisions.
• Generated leads to increase potential business opportunities.
• Monitored inventory levels to prevent stock shortages and overages.
• Built strong relationships with customers, resulting in repeat purchase.
• Assisted customers through entire sale and buy process to ensure customers satisfaction.
• Dealt with customer queries effectively, maintaining high quality service standards.
• Handled after-sales services proficiently, ensuring client retention.
• Collaborated with sales team to meet monthly targets successfully.
• Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
• Identified prospect needs and offered appropriate products and services.
• Applied exceptional customer service skills across all sales channels to engage prospects.
• Yielded higher sales revenue through upselling techniques.

• Monitored the operation of data handling while ensuring that the biometric and enrolment of customers are done.
• Participated in biometrics capturing process and enrolment of new Encashers into the portable registration system as authorized by CBN.
• Collated all Real Time Gross Settlement (RTGS) forms as submitted by Bureau de Change (BDC) for payment verification and order placement.
• Maintained inventory and requisition of new stock as needed in a timely manner.
• Answered customers’ questions and addressed problems either through one-on-one or via the telephone.
• Provided 24/7 uptime, urgent services request support and incident response.
• Facilitated smooth workflow to expedite project completion.
• Improved team efficiency by streamlining operational processes.
• Attended training courses for professional development.
• Complied with company policies and guidelines at all times during operations.

• Handled cash transactions accurately, maintaining financial integrity at all times.
• Demonstrated consistency in task prioritization and excellence in time management
• Established strong relationships with customers, enhancing brand loyalty.
• Handled customer complaints, providing appropriate solutions and recommending alternatives.

• Maintained easy flow of products through the distributing channel while ensuring that
  products are delivered to the right location.
• Built and maintained solid customer and business relationships with clients through
  one-on-one meeting and phone conversation.
• Coordinated the generation of daily sales and monthly sales record for analysis.
• Assisted clients in the purchase and ownership experience while providing an excellent
  level of services.
• Collaborated effectively on team projects, fostering a positive work environment.
• Pursued new clients to broaden company's market share.
• Established strong rapport with customers for repeat business.
• Developed marketing strategies for increased brand visibility.

• Developed and executed different marketing programs leading to high sales of insurance policies.
• Evaluated leads and follow-ups obtained through referrals and cold calling.
• Provided detailed product information for informed buying decisions.
• Participated in regular staff meetings, contributing ideas for improved customer experience.

• Stayed up-to-date on market trends and property values to best assist clients.
• Built an effective communicating channel with clients.
• Maintained accurate records of leads, prospects and closed deals.