Chioma Ndidi Ekwonye
Owerri,West LGA
Summary
Dedicated and organised Operations Manager and effective leader with over 5 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations or property management role with growing organisation.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work history
Operations manager
H&C ANNABELS SERVICES
OWERRI, OWERRI
2020.07 - Current
- Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
- Created digital file classification system for company-wide use.
- Planned revenue generation strategies designed for growth.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led overall direction, coordination and evaluation of department functions.
- Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
- Forecast and P&L management.
- Sales and Business Development.
- Customer Relations Management.
Teacher of english
STELLA MARIS SECONDARY SCHOOL ORODO
ORODO, MBAITOLU LGA
2011.01 - 2012.12
- Evaluated student progress by providing short quizzes, examinations and standardised tests.
- Applied various instructional approaches, experiential learning and self-assessment to increase retention and understanding.
- Developed foreign language learning programmes for various ages and abilities.
- Delivered key academic concepts using engaging teaching methods, improving student understanding.
- Supported students in achieving personalised linguistic goals within desired timeframes.
- Provided engaging educational resources to broaden student learning tools.
- Managed challenging behaviour with firm and fair style.
- Planned dynamic, interesting lessons by incorporating variety of mediums.
- Offered personalised constructive feedback to improve student development.
- Set-up equipment and gathered teaching materials to prepare for lessons.
- Tailored lesson delivery using proven techniques for students with additional learning needs.
- Set and marked written and spoken language exams.
- Built rapport with students, incentivising engagement and interaction.
- Targeted practice and revision to develop students' abilities in speaking and writing.
Sales and customer service representative
THRIFTY PATIENT MEDICINE STORES
Owerri, Imo State
2005.01 - 2010.12
- Offered current, accurate advice on optional solutions for concerns.
- Maintained excellent client satisfaction by providing in-depth support.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Followed scripts when answering common customer questions.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Resolved or escalated customer issues for high levels of satisfaction.
- Obtained feedback from customers to improve service experience.
- Maintained detailed records of customer interactions and transactions for efficient follow-up.
- Developed sales materials and promotional content to enhance interactions with customers.
- Initiated outbound calls to prospective customers, presenting product offerings and addressing inquiries.
- Monitored and reported on sales performance, identifying areas for improvement and growth.
Education
Bachelor of Arts - ENGLISH LANGUAGE
UNIVERSITY OF NIGERIA NSUKKA
Enugu, Enugu State 2007.08 - 2011.08
Skills
- Lean methodologies
- Communication improvements
- Process improvement strategies
- Productivity improvement specialist
- Supply negotiation
- Relationship building
- Manufacturing expertise
Languages
English
Fluent
Timeline
Operations manager
H&C ANNABELS SERVICES
2020.07 - Current
Teacher of english
STELLA MARIS SECONDARY SCHOOL ORODO
2011.01 - 2012.12
Bachelor of Arts - ENGLISH LANGUAGE
UNIVERSITY OF NIGERIA NSUKKA
2007.08 - 2011.08
Sales and customer service representative
THRIFTY PATIENT MEDICINE STORES
2005.01 - 2010.12