Summary
Overview
Work History
Education
Skills
Timeline
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Chioma Nwokoro

Lekki, Lagos

Summary

Dynamic professional with a strong work ethic and exceptional time management skills, previously at Ziri Cleaning Services. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Recognized for maintaining confidentiality while supporting executives and resolving customer disputes, fostering loyalty and repeat business. Dedicated team player committed to excellence.

Overview

2
2
years of professional experience

Work History

Personal Assistant

Ziri Cleaning Services
Lagos, Nigeria
10.2023 - 03.2025
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Displayed absolute discretion at handling confidential information.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Accomplished project deadlines by assisting with task completion whenever required.

Customer Service Representative

Amazing Crystal Global
Lagos
02.2023 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bachelor Of Science - Microbiology

University of Port Harcourt
Rivers State, Nigeria
08.2019

Skills

  • Time management
  • Customer service
  • Multitasking and organization
  • Strong work ethic
  • Strong communication skills
  • Creative thinking capacity
  • Attention to detail
  • Strong problem solver
  • Dedicated team player
  • Discretion and confidentiality

Timeline

Personal Assistant

Ziri Cleaning Services
10.2023 - 03.2025

Customer Service Representative

Amazing Crystal Global
02.2023 - 08.2023

Bachelor Of Science - Microbiology

University of Port Harcourt
Chioma Nwokoro