CHIOMA NWAGBA
Nigeria
Summary
Accomplished professional with extensive expertise in strategic leadership, program management, and global health policy. Demonstrated proficiency in research, epidemiology, and financial oversight, driving successful product development and effective monitoring and evaluation. Adept at data reporting, stakeholder engagement, and advocacy, with a strong background in HR operations, training delivery, conflict resolution, and workplace wellness. Committed to advancing public health initiatives through innovative solutions and collaborative efforts.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Corporate Banking – Product & Relationship Manager
Zenith Bank Plc
2025.01 - 2025.08
- Led lifecycle management of key financial products, identifying underperforming services and driving innovation.
- Conducted market analysis to inform strategic product design and pricing models, boosting profitability.
- Managed client portfolios and cultivated corporate relationships, strengthening business growth.
- Collaborated with cross-functional teams to execute marketing campaigns and product awareness initiatives.
- Achieved high customer satisfaction with regular follow-ups and updates.
Head of Customer Service
Zenith Bank Plc
Enugu
2022.01 - 2024.12
- Oversaw client relations and service delivery across a high-traffic branch, supervising a team of 20+.
- Resolved escalated issues with 95% resolution rate, driving customer retention.
- Implemented process improvements that reduced service delays by 30%.
- Trained new hires and facilitated capacity-building workshops on digital banking products.
Customer Service Executive
Zenith Bank Plc
Lagos
2011.01 - 2021.12
- Maintained client accounts, ensuring compliance with regulatory frameworks.
- Developed operational workflows to improve efficiency and accuracy in transactions.
- Delivered customer training on banking platforms, enhancing adoption of digital solutions.
Project Management Officer
High Tech Synergy
Lagos
2010.01 - 2011.12
- Supported project delivery of enterprise financial software solutions.
- Conducted user acceptance testing and co-authored the HTS Financials user manual.
- Ensured quality control with rigorous testing methods.
Front Desk Officer
Oildata Wireline Services
Port Harcourt
2009.01 - 2009.12
- Managed HR support, scheduling, and event coordination for senior leadership.
Education
MPH - Epidemiology
State University of Bangladesh
Bangladesh 2021.01 - 2022.12
MSc - Public Health
University of Lagos
Lagos 2012.09 - 2014.06
BSc - Biochemistry
Michael Okpara University of Agriculture
Umuahia 2004.09 - 2009.01
Skills
- Strategic Leadership
- Program Management
- Global Health Policy
- Research
- Epidemiology
- Financial Oversight
- Product Development
- Monitoring
- Evaluation
- Data Reporting
- Stakeholder Engagement
- Advocacy
- HR Operations
- Training Delivery
- Conflict Resolution
- Workplace Wellness
Certification
- Management Proficiency (Nigerian Institute of Management)
- Leadership Training
- Conflict Resolution
- Customer Service Excellence
- Basic Safety & First Aid
- BSAFE
- QREDIV
Languages
English
French
Custom
- Volunteer Program Officer, WeLead Boys Academy, 01/01/23, Present
- Content Creator, The Public Health Corner Blog, Not Provided, Not Provided
- Health Volunteer, Eruwen Community Outreach, 01/01/14, 12/31/14
- Delegate, UN Commission on the Status of Women, 01/01/21, 12/31/21
Timeline
Corporate Banking – Product & Relationship Manager
Zenith Bank Plc
2025.01 - 2025.08
Head of Customer Service
Zenith Bank Plc
2022.01 - 2024.12
MPH - Epidemiology
State University of Bangladesh
2021.01 - 2022.12
MSc - Public Health
University of Lagos
2012.09 - 2014.06
Customer Service Executive
Zenith Bank Plc
2011.01 - 2021.12
Project Management Officer
High Tech Synergy
2010.01 - 2011.12
Front Desk Officer
Oildata Wireline Services
2009.01 - 2009.12
BSc - Biochemistry
Michael Okpara University of Agriculture
2004.09 - 2009.01