CHIOMA LILIAN ONYEMANSO
Customer Experience | Customer Relationship | Customer Success | Client Services
Lagos
Summary
Results-driven professional with expertise in customer service, administration, workplace safety, and executive support. Adept at telesales, issue resolution, and business relationship management. Demonstrated strength in partnership management, executive assistance, client due diligence, report drafting, presentation delivery, product and service upselling, CRM system management, and data confidentiality. Committed to delivering excellence in customer engagement and providing comprehensive business support.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
4
4
Certifications
Work History
Customer Success Specialist / Assistant Facility Manager
Del-York Group
01.2022 - Current
- Efficiently created and maintained the academy’s CRM, managing data for over 3,000 students and prospects to enhance engagement and track interactions.
- Addressed over 1,000 inquiries monthly, providing comprehensive support to onboard new candidates and guide them through the admission and learning process.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Conducted over 400 calls, offering tailored support to disabled candidates with virtual guides and facilitating a smooth onboarding experience.
- Prompt handling of enquiries on all the social media platforms.
- Successfully generated and converted more than 100 leads into enrolled students for the academy’s paid training programs.
- Delivered exceptional customer support, effectively managing and resolving complaints while maintaining a high level of professionalism with both external and internal customers.
- Assisting with the upkeep of the building and ensuring that all systems (HVAC, plumbing, electrical, etc.) are functioning properly.
- Coordinating maintenance and repair work with vendors or in-house teams.
- Conducting routine inspections to identify potential issues before they become major problems.
- Keeping track of facility-related supplies, such as cleaning products, office supplies, and maintenance tools.
- Placing orders and managing stock levels to avoid shortages.
- Helping to optimize space for maximum efficiency.
- Assisting in setting up and managing logistics for events, meetings, or open house activities.
- Acting as a point of contact between employees, management, and external vendors regarding facility needs.
- Supporting the Facility Manager in supervising cleaning, security, and maintenance staff.
- Addressing employee concerns regarding the workspace and ensuring a comfortable working environment.
Front Desk Officer / Assistant Administrator
Zutron Pharmaceuticals Limited
06.2021 - 12.2021
- Welcome and assisted visitors in a professional manner in line with the corporate culture
- Acting as the first point of contact to the Chairman and serves as his Personal Assistant
- Handles basic inquiries
- Enhanced the reception area by organizing and decluttering the space, significantly boosting productivity and creating a welcoming atmosphere for prospects and clients.
- Efficiently communicated critical information from management to staff members, ensuring confidentiality and smooth operational flow.
- Responded promptly to daily guest requests, coordinating with relevant departments to ensure timely actions.
- Sending, receiving, sorting, and appropriate routing of mails
- Copying, scanning, and filing documents.
- Monitoring office supplies and ordering replacements.
- Keeping the reception area tidy and observing professional etiquette.
- Performing other administrative tasks, as required, e.g., drafting and finalizing minutes of meetings, managing trip logistics – tickets booking, accommodation arrangement, etc.
ECM/DBMS Executive (NYSC)
Capital Express Assurance Limited
11.2019 - 11.2020
- Managed documents and files
- Supporting data migration, integration, and automation between different platforms.
- Converted all paper files to digital versions
- Overseeing the lifecycle of digital content, including creation, storage, retrieval, and archiving.
- Managing data encryption, backup strategies, and disaster recovery plans.
- Provided administrative support services such as binding, photocopying, scanning etc.
Human Resource / Administrative Assistant
Mexshiba Integrated Services Ltd
10.2018 - 09.2019
- Acted as liaison for internal and external stakeholders.
- Managed filing, correspondence, and mail distribution.
- Maintained a professional and organized work environment.
- Assisted in drafting correspondences and coordinating logistics.
Library Assistant (Industrial Attachment Trainee)
Michael Okpara University of Agriculture Library
02.2017 - 09.2017
- Registered new Library users.
- Assisted in sorting, shelving, and organizing library materials for easy access.
- Supported cataloging, data entry, and record-keeping of books and digital resources.
- Provided customer service, guiding users in locating materials and using databases.
- Managed book circulation, including check-ins, check-outs, and overdue reminders.
- Assisted with library events, research support, and administrative tasks.
- Promoted Library resources to users.
Education
Bachelor of Science - Library & Information Science
Michael Okpara University of Agriculture
Umudike, Abia State08-2018
Skills
Microsoft Office Tools
Certification
Fundamentals of Human Resources, Alison, 2020
Timeline
Customer Success Specialist / Assistant Facility Manager
Del-York Group
01.2022 - Current
Front Desk Officer / Assistant Administrator
Zutron Pharmaceuticals Limited
06.2021 - 12.2021
ECM/DBMS Executive (NYSC)
Capital Express Assurance Limited
11.2019 - 11.2020
Human Resource / Administrative Assistant
Mexshiba Integrated Services Ltd
10.2018 - 09.2019
Library Assistant (Industrial Attachment Trainee)
Michael Okpara University of Agriculture Library
02.2017 - 09.2017
Bachelor of Science - Library & Information Science
Michael Okpara University of Agriculture
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