CHIOMA IBEH

* Provided comprehensive training to new hires, aiding their integration into team

* Handled customer complaints professionally, resolving issues promptly

* Oversaw Outlet floor operations to maintain excellent visual merchandising standards.

* Reduced employee turnover with morale boosting activities and fair workload distribution

* Created welcoming service environment by maintaining cleanliness and orderliness of outlet

* Manage over 25 staff rosters for optimal productivity and efficiency

* Ensured proper cash handling procedures were followed at all times.

* Organize, Plan, coordinate and Budget products, staff for smooth running of Outlet

Delegated tasks effectively, maximizing individual strengths within team.

* Enhanced team performance by implementing effective communication strategies.

* Organized weekly briefings and debriefings to keep staff informed about ongoing projects or changes in procedures.

* Upheld company policies consistently whilst managing staff, fostering a culture of respect and accountability among employees

* Conducted regular performance evaluations, providing constructive feedback for continuous improvement.

* Provided top-notch support for increased customer satisfaction

* Assisted customers in making informed decisions by providing detailed product information.

* Trained new hires for improved productivity and efficiency on the job role

* Improved customer satisfaction by effectively handling complaints and enquires.

* Managed high volume of inbound calls for quick resolution of customer issues.

• Improved customer satisfaction by effectively handling complaints and inquiries.

* Conduct deep cleaning tasks before and after special events at premises.

* Assisted in setting up rooms for meetings, enhancing efficiency of operations.

* Ensured safe environment for staff and visitors by promptly addressing spillages or hazards.

* Contributed to healthy work atmosphere by regularly sanitizing common touchpoints.

* Conducted inspections to monitor and improve performance of cleaning team.

• Operated various types of cleaning equipment safely whilst meeting procedural standards.