Chioma Ezeme

Perform physical and chemical analysis, such as moisture contents, gluten levels, ash contents and starch level to ensure product quality and consistency.

Ensure that the quality laboratory is always kept clean and arranged.

Ensured I put on my full PPE (Personal protective equipment) to avoid accidents around the mill and attended trainings, conducted by the safety department.

Conducted routine inspections round the mill and quality tests on raw materials, in-process and finished products to ensure product consistency compliance with regulatory standards.

Assisted the senior quality control personnel to analyze flour samples and identify deviations in testing process.

Supported internal audits and inspections to ensure food safety and management policies compliance.

Conducting tests on packaging materials such as tensile strength, length, width and weight parameters to ensure optimal protection of finished products during storage and transportation.

Evaluate the quality and suitability of packaging materials used in the production process, ensuring compliance with company’s standard.

Maintained detailed documentation of packaging materials specifications, tests results, and inspection reports to support traceability and continuous improvement.

Ability to adapt to work pressure, and being able to multitask, positively responding to changes in priorities to meet up with daily task.

Adhere to 5S safety guidelines and hygiene standards to maintain a clean and compliance work environment.

Ensured proper documentation of quality processing files used, and made sure all records are consistently taken and well kept.

Conducted internal audits of production and storage areas to ensure good manufacturing practice and minimizing contamination risks.

Welcomed visitors warmly, creating a positive first impression about the hospital.

Serves as the first point of contact for customer inquiries via phone, email, chat, or in-person interactions.

Maintain customer records by updating account information and recording service interactions.

Resolve customer complaints, questions, or concern efficiently and empathetically.

Use CRM tools or databases to track customer queries and resolutions.

Maintained tidy reception area to provide visitors with positive first impression of the hospital.

Welcome new patients in the facility, and making them feel comfortable while addressing their questions.

Provide accurate and detailed information about healthcare services, policies and products offered by the hospital

Work closely with other teams to improve good management of the hospital and giving feedback of customer's complains

Resolving customer's complains concerning delayed results and offering solutions by collaborating with the medical laboratory to ensure timely cooperation.

Recommend patients to various doctors according to their complains.

Continuously improve knowledge of products, services, to address patients questions.