Summary
Overview
Work History
Education
Skills
Timeline
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CHIOMA DEBORAH CHIKA

Accountant
Ikotun

Summary

Dynamic Account Manager with a proven track record at De Onyitex Steel Company, excelling in client relationship building and account development. Enhanced client satisfaction through exceptional customer service and proactive issue resolution, achieving high retention rates. Skilled in teamwork and collaboration, leveraging data-driven insights to drive strategic decisions and growth.

Overview

10
10
years of professional experience

Work History

Account Manager

De Onyitex Steel Company
02.2019 - 05.2025
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.

Class Teacher

National Youth Service Corps
03.2018 - 03.2019
  • Managed classroom behavior effectively, promoting respect and fostering a climate conducive to learning.
  • Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.
  • Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
  • Developed students'' critical thinking skills by incorporating hands-on activities and real-world problem-solving exercises.

INEC Adhoc Staff

INEC
02.2019 - 02.2019
  • Work under the supervision of the presiding officer to manage the voting booth.
  • Ensures that there is flow and proper arrangements of the voters.
  • Ticks the name of the voter registry, assist with the sorting and counting of ballot papers and materials.


Secretary

Chybyke Group of Companies
05.2015 - 12.2016
  • Maintained daily report documents, memos and invoices.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Education

Higher National Diploma - Soil Science And Technology

Federal College of Resources And Technology
Owerri, Imo State.
04.2001 -

West African Senior School Certificate Examination -

Varsity Comprehensive Secondary School
Ozubulu, Anambra State.
04.2001 -

First School Leaving Certificate -

Supreme Kids International School
Onitsha, Anambra State.
04.2001 -

Skills

Account management

Teamwork and collaboration

Account development

Customer service

Client relationship building

Timeline

Account Manager

De Onyitex Steel Company
02.2019 - 05.2025

INEC Adhoc Staff

INEC
02.2019 - 02.2019

Class Teacher

National Youth Service Corps
03.2018 - 03.2019

Secretary

Chybyke Group of Companies
05.2015 - 12.2016

Higher National Diploma - Soil Science And Technology

Federal College of Resources And Technology
04.2001 -

West African Senior School Certificate Examination -

Varsity Comprehensive Secondary School
04.2001 -

First School Leaving Certificate -

Supreme Kids International School
04.2001 -

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