Chinyere Faustina Osuji
Ikeja,Lagos,Nigeria
Summary
Dynamic Sales Manager with a proven track record at Best Price Technology, excelling in team building and training development. Expert in client relationship management and sales coaching. Drive drive results through effective communication and strategic sales planning, enhancing team performance and customer satisfaction.
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Manager
Best price technology
Lagos
04.2025 - Current
- Developed training materials to enhance team knowledge and skills.
- Analyzed customer feedback to identify areas for product improvement.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Maintained accurate records of all transactions between customers and company representatives.
- Collaborated with marketing to create promotional materials for campaigns.
- Resolved customer issues promptly to maintain positive relationships.
- Prepared reports on sales trends and presented findings to management.
- Managed daily operations of sales department, including supervision of staff members.
- Established relationships with key clients, while maintaining existing customer base.
Customer Service Representative
Incredible connection exclusive home appliances
Lagos
01.2023 - 03.2025
- Assisted customers with product inquiries and recommendations.
- Resolved customer complaints using effective problem-solving techniques.
- Maintained product knowledge to provide accurate information to clients.
- Collaborated with team members to enhance service delivery and efficiency.
- Conducted follow-ups to ensure customer satisfaction post-purchase.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Stock Keeper
Incredible connection exclusive home appliances
Lagos
10.2021 - 03.2023
- Maintained accurate inventory levels for home appliances and accessories.
- Processed incoming shipments and verified product quantities against orders.
- Conducted regular stock audits to identify discrepancies and resolve issues.
- Resolved any discrepancies between physical inventories and computer records.
- Maintained accurate records of stock levels, deliveries and orders.
- Maintained accurate records of incoming, outgoing and current inventory.
- Organized stockroom layout to optimize storage and accessibility.
- Collaborated with sales team to fulfill customer orders efficiently.
Education
History And International Studies
IMO State Universities
09.2018
St Anthony’s Secondary School
06.2013
Skills
- Sales planning
- Sales budgeting
- Sales coaching
- Product and service management
- Inventory management
- Risk mitigation
- Customer service
- Team building
- Team collaboration
- Conflict resolution
- Client relationship management
- Excellent communication skills
- Verbal and written communication
- Relationship building
- Training development
Certification
- Onshore and offshore safety institute : Health Safety and Environment level 1-3 June 2026.
- Coursera: Goggle project management-October 2025
Languages
English
Timeline
Sales Manager
Best price technology
04.2025 - Current
Customer Service Representative
Incredible connection exclusive home appliances
01.2023 - 03.2025
Stock Keeper
Incredible connection exclusive home appliances
10.2021 - 03.2023
History And International Studies
IMO State Universities
St Anthony’s Secondary School