Chinyere Okhiria
London,United Kingdom
Summary
Accomplished professional with expertise in risk assessment and management, medical appointment coordination, and stakeholder collaboration. Certified Scrum Master skilled in product backlog management and adept at using Jira and Confluence for seamless project execution. Proficient in video production, content creation, SEO strategies, web design, and development. Demonstrates strong presentation skills and excels in team collaboration to drive customer engagement strategies. Career goals include leveraging technical skills to enhance organisational efficiency and innovation.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Care worker
Sugarman Health and Wellbeing
Watford, Hertfordshire
04.2024 - Current
- Monitored vital signs regularly and maintained accurate records for doctor’s reference.
- Supported service user in communication through translation and interpretation.
- Assisted patients with daily living activities to enhance independence.
- Managed household chores, ensuring a clean and safe environment.
- Responded promptly to emergencies, prioritising patient safety.
- Assisted with personal care tasks while upholding dignity and respect.
- Organised and performed personal assistance duties effectively.
- Managed household chores, created a clean environment.
- Collaborated closely with families to understand the specific needs and preferences of each individual resident or service user; enhanced quality of care delivered as a result.
Digital business analyst -Work experience
Vasave Business Solution
Dartford, Kent
02.2023 - 03.2025
- Evaluated project outcomes against initial objectives, identifying opportunities for improvement.
- Facilitated workshops with stakeholders to communicate digital strategy effectively.
- Implemented data-driven approaches to support timely decision-making.
- Collaborated with cross-functional teams to deliver high-quality digital products.
- Streamlined workflows by identifying gaps in existing digital systems.
- Scrutinised existing and proposed methods for enhanced operational efficiency.
- Translated business needs into effective technology solutions accurately and efficiently.
Career break - Professional development
N/A
Dartford, Kent
01.2022 - 02.2023
- Executed daily duties with accuracy and efficiency.
- Acquired and applied new skills to enhance productivity.
- Delivered tasks within tight deadlines consistently.
- Exhibited respect and friendliness while assisting colleagues and customers.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Resolved issues to boost customer satisfaction effectively.
- Utilised Microsoft Word and other software tools for document creation and communication clarity.
Scrum Master/Agile Project Manager
Digital Banana Technology
Dartford, Kent
01.2020 - 01.2022
- Assured quality standards through stringent code reviews and comprehensive testing procedures.
- Facilitated daily stand-up meetings to enhance team productivity.
- Coached team members to deepen understanding of Agile principles.
- Managed stakeholder expectations and nurtured productive working relationships.
- Implemented Scrum framework, guiding teams towards successful goal achievement.
- Developed transparent communication channels for stakeholder engagement.
- Promoted strict adherence to Agile methodologies across all projects.
- Resolved conflicts to enhance overall team dynamics.
Support worker
Sugarman Health and Wellbeing
Stratford , London
02.2016 - 02.2018
- Consulted with key agencies and service providers to enhance community engagement.
- Facilitated risk assessments to ensure safety for clients and staff.
- Coached clients in life skills to promote independence and confidence.
- Supported daily activities to foster emotional stability and confidence.
- Liaised with families and medical personnel to address client needs.
- Conducted review meetings with medical personnel to evaluate client well-being and progress.
- Coordinated necessary appointments with medical professionals to ensure timely care.
Education
Bachelor of Arts - BA(Hons)(Top-up) International Hospitality Management
Buckinghamshire New University
London /2018 - /2019
Higher National Diploma - HND International Hospitality Management
Mont Rose College, London
London /2016 - /2017
Skills
- Risk assessment and management
- Professional boundaries
- Medical appointment coordination
- Jira and Confluence expertise
- Product backlog management
- Certified Scrum Master
- Stakeholder collaboration and engagement
- Video production and editing
- Content creation and SEO strategies
- Web design and development
- Microsoft Office proficiency
- Customer engagement strategies
- Presentation skills
- Team collaboration
Certification
- Strive Training Level 1, Pass - May 2023
- Master Digital Transformation - LinkedIn
- Become a Business Analyst - LinkedIn
- Become a Product Manager - LinkedIn
- E-commerce Fundamentals - LinkedIn
- Fundamentals of Digital Marketing - Google Digital Garage
- RPA Business Analysis Foundation
- Professional Scrum Master (PSM1)
- BTECH Level 1 Health and Social Care (QCF)
Timeline
Care worker
Sugarman Health and Wellbeing
04.2024 - Current
Digital business analyst -Work experience
Vasave Business Solution
02.2023 - 03.2025
Career break - Professional development
N/A
01.2022 - 02.2023
Scrum Master/Agile Project Manager
Digital Banana Technology
01.2020 - 01.2022
Support worker
Sugarman Health and Wellbeing
02.2016 - 02.2018
Bachelor of Arts - BA(Hons)(Top-up) International Hospitality Management
Buckinghamshire New University
/2018 - /2019
Higher National Diploma - HND International Hospitality Management
Mont Rose College, London
/2016 - /2017
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