Chinyere Ofoegbu

SPECIFIC RESPONSIBILITIES

Formulated and implemented strategic and tactical business plans that would ensure the sustainable growth of over 10 Pine Park business units.

Lead change and transformation across all business areas to deliver benefits and align company resources.

Business Development

• Developed expansion strategies by identifying new opportunities and markets and grew business over 70%
• Managed new and existing Pine Park Units in line with profiling system that ensures alignment with core values and objectives;
• Managed and integrated activities related to opening of new locations including site approvals using site evaluation surveys for brand fit, putting together business plans, pre-arranging funding packages with lenders; notification of suppliers, procurement of equipment;
• Develop teams for opening new Pine Park Locations;

Manage Pine Park Operation

• Manages ongoing operational support for existing locations including telephone and in-store support;
• Manage relationships with Clienteles and other stakeholders to stimulate sustainability of business growth.

Marketing

• Maintained brands ID by ensuring that standard of customer expectation are maintained in terms of basic facilities, product offering, pricing, corporate uniform
• Maintained competitive edge through product development derived from customer comments or customer input, recommendations and innovations.

Performance Management

• Assesses performance management structures and implemented enhancements to improve frameworks and strengthen results.
• Implement strategies including marketing initiatives to improve location performance;
• Drive customer service management in all locations to ensure alignment to brand promise;
• Monitor operations and use experiences to inform review of processes leading to improvements in operation and management of customers

Compliance

• Ensure strict compliance to operating manual and brand specs by all staff to achieve consistent product taste and appearance, efficient production process/finishing;

• Develops yearly business plans to evaluate cost projections.
• Increased margins and revenues by 20% with cross-selling and pricing initiatives.
• Oversee operations and coordinate with managers to increase profits
• Reengineering departments to establish top-performing groups while decreasing cost.
• Oversee daily operations of company and work of team leads (Sales, Finance, Marketing, Procurement).
• Evaluate performance by processing and interpreting data and metrics.
• Sets comprehensive goals for performance and growth

• Develops and maintains systems to control financial and physical resources to ensure performance that will exceed customer’s expectation in food quality and cleanliness of UAC Restaurants.
• Develops and maintains safe, healthy and motivating work environment in all UAC Restaurants.
• Manages all aspects of profitability of UAC Restaurants in consistent with achievement of agreed targets.
• Organizes regular on and off job training for teams
• Controlled costs and increased gross profit to 50% .
• Creates, manages and executes business plan and communicate company vision and objectives to motivate teams.

• Monitors key food safety KPIs and prepared evaluations, assessments and reports.
• Manages team of 18 compliance managers, overseeing training and ensures excellent Sanitation Standards and Operating Procedures
• Drives operational improvements which resulted in savings and improved profit margins by ensuring good manufacturing practice
• Worked closely with Area Managers to maintain optimum levels of communication to effectively and efficiently complete projects.
• Manages quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Drives strict adherence to food processing and specification and material Usage standards.
• Ensures Safety,hygiene & environmental Principles and Policies.
• Establishes,implements and maintains excellent Hazard Analysis & Critical Control Procedures (HACCP).

• Managed 22 franchisees to ensure complying with quality systems, procedures and processes for all UAC franchised restaurants.
• Responsible for training and development of franchisees and their employees in line with UAC Franchising & Brand strategic direction
• Coached franchisees in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Drive sales and marketing to ensure actualization of set targets per outlet.
• Facilitate target setting on weekly, monthly and annually. Processes sales figures and forecast future sales volumes to maximize profits in each outlet.
• Based on performance per year, present comprehensive sales report for all outlets with projections and targets for subsequent year.

• Provides management oversight and operational control of assigned franchise sites.
• Utilizes exemplary relationship skills to obtain manufacturing service agreements and assure quality standards.
• Manages overstocking, restocking and inventory control procedures during franchise site inspections.
• Identifies performance gaps by coaching and supervising franchisees and their employees.
• Communicates best practices among franchisee employees to align efforts and goals.
• Managed internal operational standards and productivity targets to attain 20% sales growth.

• Inspect supplies, equipment and work station areas to ensure efficient service and conformance to standards.
• Staff coordination through duty Roaster and daily production schedules to attain optimal production.
• Conducts job training for staffs on customer’s service, food quality, food hygiene, food safety, personal hygiene and equipment handling.
• Closely liaises with organization to ensure Safety, Health and Environmental audit requirement are met.
• Perform various financial activities such as, cash handling and deposits to banks.
• Ensure strict adherence to specification and standards, this helps in maintaining good quality of meals and reduce wastage.
• Recommends and assist in introduction of new products, and maintenance of existing product portfolios with intention of returning maximum yield while simultaneously anticipating and meeting customer expectations.
• Closely liaises with production, logistics, and operations management to ensure optimized stock and product volume achievement as well as assure delivery of customer expectation.
• Review and control Site operations to ensure site profitability.

• Creates and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Coordinates efforts of assigned teams with focus on productivity, efficiency and achieving top customer experience.
• Monitors, evaluates and audit's food and beverage services to maintain high levels of patron satisfaction.
• Interactes extensively with customers, promoting specials and providing details regarding key product offerings.

• Coordinates all activities of approved careering vendor for floor and table layouts, guest numbers and overall catering needs of athletes and officials.
• Liaises with facility department to ensure optimal support for caterers to ensure optimal food production and customer service.
• Coordinates raw material supply support between local suppliers and catering vendor.
• Coordinate between catering vendor and officials for special meal plans for athletes and officials

• Creates successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintains clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Audits and documented all processes and procedures for production,sales and house keeping.