Chinyere Ichibor
HomeCare And Care Professional
Winnipeg
Summary
A dynamic professional with over two decades of diverse experience in Housekeeping, Medical Healthcare, Customer Relationship Management, and Logistics Operations in Nigeria, I am equipped with broad expertise and "enormous potential" to excel. My solid educational foundation in Medical Laboratory Sciences is enhanced by practical field experience in distributing medical supplies, managing a successful cleaning and fumigation business, and recent training and internship as a Healthcare Assistant. These rich experiences collectively empower me to be a significant asset in any professional setting.
Overview
22
22
years of professional experience
3
3
Certifications
Work History
Owner/Operator Helper
KC DANJAR SERVICES
01.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Healthcare Support Worker
Vedic Lifecare Hospital
06.2024 - 09.2024
- Developed trusting relationships with patients through empathetic listening skills, promoting open dialogue about concerns or questions related to their healthcare experience.
- Monitored vital signs and reported any abnormal findings promptly to nursing staff, facilitating early intervention when necessary.
- Participated in quality improvement initiatives aimed at streamlining processes and enhancing overall efficiency within the healthcare environment.
- Educated patients on disease prevention strategies, encouraging healthy lifestyle choices for long-term wellness.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Ensured timely administration of medications and treatments as directed by medical professionals, promoting patient health and wellbeing.
- Maintained a clean and safe environment for patients, staff, and visitors by adhering to infection control protocols.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Customer Care Representative
DAMCO Logistics Limited
12.2014 - 12.2017
- Cultivated positive working relationships with external partners such as vendors or suppliers who played a role in delivering exceptional service levels to clients.
- Boosted overall customer experience by upholding company policies while offering flexible solutions tailored to individual client requirements.
- Improved internal documentation accuracy by regularly updating the CRM system with relevant information pertaining to client interactions and account status changes.
- Collaborated closely with sales teams to provide pre-sales support including product demos, pricing inquiries, or custom solution development for potential clients.
- Conducted regular follow-up calls with clients to ensure their ongoing satisfaction with products or services and proactively identify any potential issues before they escalate.
- Consistently met or exceeded performance targets by maintaining a strong focus on service quality, response time, and issue resolution metrics.
- Supported business growth initiatives by actively seeking opportunities to upsell or cross-sell additional products or services that aligned with customer needs during interactions.
- Enhanced customer satisfaction by promptly addressing and resolving B2B client inquiries and concerns.
Logistics Team Member
DAMCO Logistics Limited
06.2009 - 12.2014
- Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Developed and executed logistics plans for successful project completion, ensuring on-time deliveries and customer satisfaction.
- Facilitated open communication between team members and management, fostering a transparent work environment that promoted accountability and trust.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved logistical issues promptly to minimize disruptions to the supply chain, mitigating any potential negative impacts on business operations or customer relations.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Updated and maintained databases to track shipments and inventory.
- Coordinated shipments and tracked progress to facilitate timely delivery.
Sales Associate
Equator Medics International
03.2003 - 03.2009
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
No Degree - Health Care Assistant
Medbuddy By Tuteria
Lagos 04.2001 -
Associate of The Institute - Medical Laboratory Science
Institute of Medical Laboratory Science And Tech
Benin City, Edo, Nigeria 04.2001 -
Skills
Client service
Affiliations
Associate Member, Institute of Medical Laboratory Sciences and Technology of Nigeria
Certification
Healthcare Assistant
Timeline
Healthcare Support Worker
Vedic Lifecare Hospital
06.2024 - 09.2024
Healthcare Assistant
06-2024
Basic Life Support and First Aid
06-2024
Support Worker
06-2024
Owner/Operator Helper
KC DANJAR SERVICES
01.2018 - Current
Customer Care Representative
DAMCO Logistics Limited
12.2014 - 12.2017
Logistics Team Member
DAMCO Logistics Limited
06.2009 - 12.2014
Sales Associate
Equator Medics International
03.2003 - 03.2009
No Degree - Health Care Assistant
Medbuddy By Tuteria
04.2001 -
Associate of The Institute - Medical Laboratory Science
Institute of Medical Laboratory Science And Tech
04.2001 -
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