Chinyere Ichibor
HomeCare And Care Professional
Winnipeg
Summary
A dynamic professional with over two decades of diverse experience in Housekeeping, Medical Healthcare, Customer Relationship Management, and Logistics Operations in Nigeria, I am equipped with broad expertise and "enormous potential" to excel. My solid educational foundation in Medical Laboratory Sciences is enhanced by practical field experience in distributing medical supplies, managing a successful cleaning and fumigation business, and recent training and internship as a Healthcare Assistant. These rich experiences collectively empower me to be a significant asset in any professional setting.
Overview
22
22
years of professional experience
3
3
Certifications
Work History
Owner/Operator Helper
KC DANJAR SERVICES
01.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Healthcare Support Worker
Vedic Lifecare Hospital
06.2024 - 09.2024
- Developed trusting relationships with patients through empathetic listening skills, promoting open dialogue about concerns or questions related to their healthcare experience.
- Monitored vital signs and reported any abnormal findings promptly to nursing staff, facilitating early intervention when necessary.
- Participated in quality improvement initiatives aimed at streamlining processes and enhancing overall efficiency within the healthcare environment.
- Educated patients on disease prevention strategies, encouraging healthy lifestyle choices for long-term wellness.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Ensured timely administration of medications and treatments as directed by medical professionals, promoting patient health and wellbeing.
- Maintained a clean and safe environment for patients, staff, and visitors by adhering to infection control protocols.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Customer Care Representative
DAMCO Logistics Limited
12.2014 - 12.2017
- Cultivated positive working relationships with external partners such as vendors or suppliers who played a role in delivering exceptional service levels to clients.
- Boosted overall customer experience by upholding company policies while offering flexible solutions tailored to individual client requirements.
- Improved internal documentation accuracy by regularly updating the CRM system with relevant information pertaining to client interactions and account status changes.
- Collaborated closely with sales teams to provide pre-sales support including product demos, pricing inquiries, or custom solution development for potential clients.
- Conducted regular follow-up calls with clients to ensure their ongoing satisfaction with products or services and proactively identify any potential issues before they escalate.
- Consistently met or exceeded performance targets by maintaining a strong focus on service quality, response time, and issue resolution metrics.
- Supported business growth initiatives by actively seeking opportunities to upsell or cross-sell additional products or services that aligned with customer needs during interactions.
- Enhanced customer satisfaction by promptly addressing and resolving B2B client inquiries and concerns.
Logistics Team Member
DAMCO Logistics Limited
06.2009 - 12.2014
- Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Developed and executed logistics plans for successful project completion, ensuring on-time deliveries and customer satisfaction.
- Facilitated open communication between team members and management, fostering a transparent work environment that promoted accountability and trust.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved logistical issues promptly to minimize disruptions to the supply chain, mitigating any potential negative impacts on business operations or customer relations.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Updated and maintained databases to track shipments and inventory.
- Coordinated shipments and tracked progress to facilitate timely delivery.
Sales Associate
Equator Medics International
03.2003 - 03.2009
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
No Degree - Health Care Assistant
Medbuddy By Tuteria
Lagos 04.2001 -
Associate of The Institute - Medical Laboratory Science
Institute of Medical Laboratory Science And Tech
Benin City, Edo, Nigeria 04.2001 -
Skills
Client service
Customer relations
Teamwork and collaboration
Administrative oversight
Customer relationship management
Administrative and office support
Vital signs monitoring
Patient care
Patient safety
First aid and safety
Compassionate caregiving
Patient management
Case management
Medical records management
First aid and CPR
Client safety and first aid
Personal care assistance
Personal care worker
Medication management
Delivery scheduling
Transportation planning
Affiliations
Associate Member, Institute of Medical Laboratory Sciences and Technology of Nigeria
Certification
Healthcare Assistant
Timeline
Healthcare Support Worker
Vedic Lifecare Hospital
06.2024 - 09.2024
Healthcare Assistant
06-2024
Basic Life Support and First Aid
06-2024
Support Worker
06-2024
Owner/Operator Helper
KC DANJAR SERVICES
01.2018 - Current
Customer Care Representative
DAMCO Logistics Limited
12.2014 - 12.2017
Logistics Team Member
DAMCO Logistics Limited
06.2009 - 12.2014
Sales Associate
Equator Medics International
03.2003 - 03.2009
No Degree - Health Care Assistant
Medbuddy By Tuteria
04.2001 -
Associate of The Institute - Medical Laboratory Science
Institute of Medical Laboratory Science And Tech
04.2001 -