Cooking
Chinyere Edoho
Human Resources Generalist
Lagos
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills, proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Head Corporate Services
Vovida Communications Ltd
Lagos
03.2022 - Current
- Corporate Services
- Oversee the development and implementation of cost-effective financial processes
- Oversee the finance unit operations and annual audit process
- Assist the Executive with business proposals and budgets
- Ensure overall operation and integrity of operating systems and teams in five states
- Work with the finance team and provide support regarding financial planning and expenditures
- Support the delivery of an effective recruitment and selection process keeping recruitment costs in line with budget and also ensuring it complies with legal and company requirements
- Support the team to keep labour and office running costs in line with budget and business levels
- Support the team to drive profitability and reduce the staffing cost base, in line with core values and without detriment to the standards
- Manage employee engagement and ensuring teams are supported to deliver their business plans
- Managing employee development as well as end-to-end training delivery for teams
- Managing and ensuring Health, wellbeing and safety of all employees
- Prepare a standard HR handbook covering all aspects of employee existence in the company.
- Processed checks to vendors and sought out signatures.
- Managed contract and price negotiations with office vendors and service providers.
- Entered invoice into accounting software for payment.
- Participated actively in planning and executing company events.
- Monitored invoices and backup documentation for proper authorization.
- Created organized filing system to manage department documents.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Negotiated and executed contracts on behalf of department.
- Coordinated office events, seminars and meetings for staff and clients.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Created reports, presentations and other materials for executive staff.
- Built and managed processes for tracking and monitoring department performance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed monthly payroll for seventy-one employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized and updated databases, records and other information resources.
Head
Winners Bookmakers Nigeria Ltd l
Lagos
04.2021 - 10.2021
- Human Resources & Administration
- Developed and maintained effective internal relationships with key stakeholders
- Ensured innovative recruitment and succession planning
- Implementation of effective HR communication
- Managed, developed and motivated a team of HR professionals
- Bridged management and employee relations by addressing demands, grievances or other issues
- Ensured legal compliance in terms of statutory and company regulations
- Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
- Motivated employees through special events, incentive programs, and constructive feedback.
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Processed employee claims involving performance issues and harassment.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Motivated employees through special events and incentive programs.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Distributed employee engagement surveys to identify areas of improvement.
- Instructed senior leaders on appropriate employee corrective steps.
- Reduced process gaps while supervising employees to achieve optimal productivity.
Head of Human Resources
Accelerated Compact Energy Solutions Limited l Lagos
Lagos
07.2018 - 03.2021
- Human Resources & Administration
- Modified compensation and benefits policies to comply with legal requirements
- Negotiated bargaining agreements and interpreted labour contracts
- Administered compensation, benefits, performance management systems and safety programs
- Determine causes of personnel problems using analyzed data and reports
- Conducted new employee orientation to foster positive attitude toward organizational objectives
- Represented organization at personnel-related hearings and investigations
- Prepared personnel forecast to project employment needs
- Instructed senior leaders on appropriate employee corrective steps.
- Devised hiring and recruitment policies for the company.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Coordinated technical training and personal development classes for staff members.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Fostered positive work environment through comprehensive employee relations program.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Liaised between multiple business divisions to improve communications.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Distributed employee engagement surveys to identify areas of improvement.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Recruited top talent to maximize profitability.
- Structured compensation and benefits according to market conditions and budget demands.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Human Resources Manager
FloJonnie Nigeria Limited
Lagos
08.2016 - 06.2018
- Implemented human resources programmes through HR services
- Developed human resources solutions
- Analyzed and modified compensation and benefits policies
- Prepared and followed budgets for personnel operations
- Maintained records and compiled statistical reports concerning personnel-related data
- Motivated employees through special events, incentive programs, and constructive feedback.
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Structured compensation and benefits according to market conditions and budget demands.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Liaised between multiple business divisions to improve communications.
Team Lead, Outsourcing
Diamond Bank PLC l Lagos
Lagos
01.2011 - 05.2016
- Outsourcing
- Outsourcing Liaison for the bank
- Facilitated and maintained relationships with HR outsourcing vendors
- Managed 13,000 outsourced staff across Nigeria and ensured efficient effective operations throughout the bank
- Supervised the collection, computing, and documentation of payroll data
- KEY ACCOMPLISHMENT: Development of a reward system for the bank's Direct Sales Agents
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Minimized resource and time losses by addressing employee issues directly and implementing timely solutions.
- Built strong relationships with customers through positive attitude and attentive response.
Performance and Talent Management Coordinator
Diamond Bank PLC l Lagos
Lagos
02.2010 - 12.2010
- Scheduled and conducted new employee orientation
- Ensured innovative recruitment and succession planning
- Analyzed employment-related data and prepared required reports
- Developed and implemented recruiting strategies to meet current and anticipated staffing need
- Obtained information on work history, training, education and job skills
- Created content for management training related to interviewing, performance appraisals, counseling techniques and documentation of performance issues
- Conducted performance reviews and provided feedback to managers on employee performance.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Developed and implemented onboarding and orientation programs for new employees.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Administered employee benefits programs and assisted with open enrollment.
HR Strategic Business Partner & Recruitment Officer
Diamond Bank PLC l
Lagos
01.2008 - 01.2010
- Strategic business partner for the bank's subsidiaries in Nigeria, Cote D’Ivoire and Senegal
- Introduced Group-wide policies and systems
- Developed HR Policies and procedures relevant to technical business clients' needs
- Developed recruitment and retention strategies, grading structures, market rate comparisons
- Prepared and followed budgets for personnel operations
- Represented organization at personnel-related hearings and investigations
- Identified staff vacancies and recruited, interviewed and selected applicants
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
- Evaluated productivity and quality of service and made recommendations for improvement to reach firm's short-term and long-term goals.
- Liaised between partners and internal stakeholders to resolve conflicts.
- Developed and implemented strategies to enhance partner relations.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Implemented processes to enforce compliance with partner agreements.
- Prepared and presented reports on status of projects and initiatives.
- Monitored partner performance and provided feedback on areas of improvement.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Minimized risk exposure through careful advice on business operations and strategic plans.
Project Team Member
02.2008 - 08.2008
- Reviewed expenses and worked on reducing operation cost bank-wide
- Reviewed the bank’s current cost profile, business & investment processes with a view to attaining greater efficiency & cost-effectiveness
- Monitored project milestones and deliverables
- Reported project status on budget, resources and technical issues
- Worked with a cross-functional team comprising the Compliance, Commercial Banking, Financial Control & Operations Services Groups
Training Officer
Diamond Bank PLC l Lagos
Lagos
11.2006 - 12.2007
- Supported in the development of a viable Training Needs Analysis system
- Developed a learning and development framework for trainees
- Developed, administered and evaluated applicant tests
- Evaluated instructor text selections and training materials
- Monitored training costs and prepare budget reports
- Conducted training programs end-to-end.
- Established personnel qualifications and coordinated onboarding activities.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Onboarded as many as Fifty new staff members per month.
- Analyzed and evaluated training effectiveness and program outcomes.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Human Resource Assistant
Diamond Bank PLC l
Lagos
08.2004 - 10.2006
- Team member in the seamless integration of Diamond Bank and Lion Bank
- Assisted in administering employee benefit and worker's compensation programs
- Processed, verified and maintained personnel-related documentation
- Managed employee filing system
- Compiled and prepared reports and documents about personnel activities
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Processed employee termination paperwork at direction of supervisory staff.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Answered and redirected incoming phone calls for office.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Responded to employee inquiries regarding benefits and other HR topics.
- Coordinated employee relocation processes.
- Participated in job fairs to recruit new talent.
- Converted employee status from temporary to permanent.
- Set up orientations and initial training for new employees.
- Developed and maintained HR policies and procedures.
Senior Consultant
SCG Consulting l
Lagos
10.2001 - 07.2004
- Maintained and updated human resources documents
- Developed and implemented personnel policies and procedures
- Reviewed employment applications and job orders to match applicants with job requirements
- Determined areas for improvement and implemented processes to alleviate problems.
- Analyzed problematic areas to provide recommendations and solutions.
- Increased company revenue through restructuring processes and advising executives on important decisions.
Consultant Trainee NYSC
SCG Consulting l Lagos
Lagos
10.2000 - 09.2001
- Assisted in the design and coordination of training programmes
- Prepared reports to summarize operational results
- Distributed and created brochures, pamphlets and signage to promote company services
- Created or maintained a database of customer accounts.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive service improvements.
Education
MBA - Business Admin, HR
Ahmadu Bello University
Kaduna 10.2021 - 04.2022
BA - English & Literary Studies
University of Port Harcourt
Skills
Workflow planning
undefinedCertification
Senior Professional in Human Resources International (SPHRi)
Interests
Traveling
Gardening
Timeline
Head Corporate Services
Vovida Communications Ltd
03.2022 - Current
MBA - Business Admin, HR
Ahmadu Bello University
10.2021 - 04.2022
Head
Winners Bookmakers Nigeria Ltd l
04.2021 - 10.2021
Head of Human Resources
Accelerated Compact Energy Solutions Limited l Lagos
07.2018 - 03.2021
Human Resources Manager
FloJonnie Nigeria Limited
08.2016 - 06.2018
Team Lead, Outsourcing
Diamond Bank PLC l Lagos
01.2011 - 05.2016
Performance and Talent Management Coordinator
Diamond Bank PLC l Lagos
02.2010 - 12.2010
Project Team Member
02.2008 - 08.2008
HR Strategic Business Partner & Recruitment Officer
Diamond Bank PLC l
01.2008 - 01.2010
Training Officer
Diamond Bank PLC l Lagos
11.2006 - 12.2007
Human Resource Assistant
Diamond Bank PLC l
08.2004 - 10.2006
Senior Consultant
SCG Consulting l
10.2001 - 07.2004
Consultant Trainee NYSC
SCG Consulting l Lagos
10.2000 - 09.2001
BA - English & Literary Studies
University of Port Harcourt
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