CRM
Chinwuba Opral
Customer Service Representative
Enugu,Nigeria
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Customer Service Agent
Opral's Kitchen
Enugu,Nigeria
09.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Facilitated communications through management of inbound and outbound customer calls.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Ubisoft
San Franscisco
03.2021 - 08.2022
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted available products and services to customers during service, account management, and order calls.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
widophlogistics
Lagos
04.2020 - 01.2021
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Food Sciences And Technology
University of Nigeria,Nsukka
Nigeria 11.2017 - 07.2022
Skills
Customer service excellence
CRM
Correspondence composition
Empathetic and genuine
Technical Support
Strategic sales knowledge
Software
Hubspot
MS office
Certification
Introduction to CRM with Hubspot
Community service
Rotary club UNN
Timeline
Customer Service Agent
Opral's Kitchen
09.2022 - Current
Customer Service Representative
Ubisoft
03.2021 - 08.2022
Customer Service Representative
widophlogistics
04.2020 - 01.2021
Bachelor of Science - Food Sciences And Technology
University of Nigeria,Nsukka
11.2017 - 07.2022