CRM
Chinwuba Opral
Customer Service Representative
Enugu,Nigeria
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Customer Service Agent
Opral's Kitchen
Enugu,Nigeria
09.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Facilitated communications through management of inbound and outbound customer calls.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Ubisoft
San Franscisco
03.2021 - 08.2022
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted available products and services to customers during service, account management, and order calls.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
widophlogistics
Lagos
04.2020 - 01.2021
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Food Sciences And Technology
University of Nigeria,Nsukka
Nigeria 11.2017 - 07.2022
Skills
Customer service excellence
Software
Hubspot
MS office
Certification
Introduction to CRM with Hubspot
Community service
Rotary club UNN
Timeline
Customer Service Agent
Opral's Kitchen
09.2022 - Current
Customer Service Representative
Ubisoft
03.2021 - 08.2022
Customer Service Representative
widophlogistics
04.2020 - 01.2021
Bachelor of Science - Food Sciences And Technology
University of Nigeria,Nsukka
11.2017 - 07.2022
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