Chinweokwu Ezeofor
B.Sc, M.Sc, PMP
Onitsha,Anambra
Summary
Dynamic and detail-oriented project management professional with a distinguished track record of driving strategic project initiatives within the corporate sector. As an active member of the Project Management Institute (PMI) community, I have consistently delivered projects with exceptional efficiency, leveraging agile/scrum methodologies. My expertise includes leading daily sprints, stand-ups, and resource management. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I am excited to continue expanding my skillset by working with organizations, focusing on removing impediments from teams and delivering customer-centric products and features.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
Work History
Team Leader Manager
STERLING BANK LTD
ONITSHA
01.2024 - Current
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
- Led employee relations through effective communication, coaching, training, and development.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Increased productivity by 78% and revenue streams by 65% through effective change management practices.
- Facilitated meetings to communicate team performance goals and results.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Project Manager
7VEN OAKS LIMITED, UK
UNITED KINGDOM
10.2023 - 03.2024
- • Facilitate Scrum ceremonies such as standup's, retrospectives, story planning and sprint planning.
• Removed impediments that were obstructing the team from achieving sprint goals, helped the team remain creative and productive while making sure its successes are visible to the product owner
• Educate and reinforce scrum methodology and agile framework to team members and stakeholders
• Managing the finance carefully, estimation of any change request
• Ensure Sprint Retrospective is conducted with Product owner and team.
• Join Sprint planning meeting and ensure there are updates from the developer.
• Ensure Sprint Retrospective is conducted with product owner and team
• Prepare end of project report and ensure end of project meeting is conducted with the program manage - Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Developed and implemented project plans and budgets to ensure successful execution.
- Provided detailed project status updates to stakeholders and executive management.
- Reported regularly to managers on project budget, progress, and technical problems.
Relationship Manager
STERLING BANK LTD
Onitsha, Anambra
02.2013 - 01.2024
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Delivered comprehensive reports detailing account activity and progress towards established financial goals, increasing transparency and trust with clients.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Mentored junior team members on best practices in relationship management techniques, contributing to overall team success and growth within the company.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Relationship Officer
ACCESS BANK PLC
Onitsha
02.2012 - 01.2014
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Maintained and built close relationships with customers through regular contact and visits.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Loan monitoring and management.
Relationship Officer
INTERCONTINENTAL BANK PLC
Onitsha
04.2008 - 01.2012
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Education
Master of Science - Project Management
ESUT BUSINESS SCHOOL
ENUGU 12.2018 - 12.2020
PROJECT MANAGEMENT PROFESSIONAL (PMP) - Project Management
PROJECT MANAGEMENT INSTITUTE
Pennsylvania, United States 02.2020 - 05.2020
Bachelor of Science - PURE AND INDUSTRIAL CHEMISTRY
NNAMDI AZIKIWE UNIVERSITY, AWKA
ANAMBRA, NIGERIA 02.2002 - 12.2005
Skills
Stakeholder Management
undefinedCertification
PMP - Project Management Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Successful people do what unsuccessful people are not willing to do. Don't wish it were easier; wish you were better.
Jim Rohn
Timeline
Team Leader Manager
STERLING BANK LTD
01.2024 - Current
Project Manager
7VEN OAKS LIMITED, UK
10.2023 - 03.2024
PROJECT MANAGEMENT PROFESSIONAL (PMP) - Project Management
PROJECT MANAGEMENT INSTITUTE
02.2020 - 05.2020
Master of Science - Project Management
ESUT BUSINESS SCHOOL
12.2018 - 12.2020
Relationship Manager
STERLING BANK LTD
02.2013 - 01.2024
Relationship Officer
ACCESS BANK PLC
02.2012 - 01.2014
Relationship Officer
INTERCONTINENTAL BANK PLC
04.2008 - 01.2012
Bachelor of Science - PURE AND INDUSTRIAL CHEMISTRY
NNAMDI AZIKIWE UNIVERSITY, AWKA
02.2002 - 12.2005
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