Chinwe Anthionatte OSITADINMA
Isolo,Lagos
Summary
Enterprising professional with extensive work experience at bakeries. Outstanding problem solving and analytical skills. Proven track record of improving bakery performance and increasing customer satisfaction.
Skilled in planning and operations management. Background running successful business operations with knowledge of budgeting, staffing and marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Bakery Shop Manager
House of Bakery Ltd
Isolo , Lagos
2022.01 - Current
- Trained 23 junior staff to deliver quality production and operations services.
- Reported production issues and resolved concerns with suppliers, customers and service teams.
- Produced products to exact recipe specifications.
- Maintained impeccable health and hygiene standards in front- and back-of-house areas.
- Monitored production speed and efficiency for performance audits.
- Devised and implemented daily production plans to meet consumer demand.
- Developed production schedules for manufacturers to meet targets.
- Assessed product quality to maintain brand reputation.
- Motivated bakery teams to achieve daily production goals.
- Oversaw business staffing and training, building successful, customer-focused team.
- Delivered 100% required production quantities through considered planning.
- Presented performance and order completion data to key stakeholders.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Developed over 50 staff training programmes to maximise team ability and capacity.
- Observed food labelling legislation for faultless company compliance.
- Collaborated with operations teams to assess abilities in meeting high-volume orders.
Bakery supervisor
Daily Bread Confectionaries
Isolo , Lagos
2019.03 - 2021.11
- Monitored storage temperatures to preserve food quality.
- Complied with health and safety codes.
- Cleaned and maintained kitchen equipment and oven.
- Adjusted oven temperatures to accommodate different breads and baked goods.
- Maintained strong, cooperative working relationship with bakery team and fellow employees.
- Arranged display case with appealing presentation to maximise sales.
- Produced delicious and attractive biscuits, pastries and pies for customers.
- Determined product quantities for next day operation by maintaining detailed production schedule.
- Reduced waste by carefully measuring ingredients and forecasting product needs.
- Used proper kneading techniques to achieve optimal dough development.
- Worked by hand and with mixing machinery to combine taking ingredients and chocolates.
- Prepared exceptional pastries and desserts.
- Attracted over 3500 customers with seasonal fruit tarts and desserts.
- Packaged and labelled baked goods with accurate descriptions and ingredients.
- Crafted new pastries and breads using available ingredients and produce.
- Prioritised kitchen and baking workloads, utilising staff and meeting productivity requirements.
- Kneaded bread dough and shaped into appropriate-sized loaves for baking.
- Expanded menu with gluten-free and vegan-friendly desserts.
- Maintained strong knowledge of food safety practices.
- Inspected and cleaned food preparation areas to maintain sanitary practices.
- Performed bakery opening duties following procedures.
Education
Trade Test - Bakery & Confectionaries
Federal Ministry of Labour & Productivity
Nigeria 2015.04 - 2018.03
Skills
- Customer Service
- Health and Safety
- Relationship Management
- Quality Control
- Just In Time stock control
- Project budgeting
- Kitchen team management
- Product display and promotion
- Supplier relations
- Supervisory skills
- Sales Experience
- Rostering duties
- Stock control
- Dispute and complaint resolution
- People Management
- Self-motivated
- Public relations
- Team building
- Communication skills
- Customer-focused
- Problem-solving
- Leadership
Languages
English
Advanced
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Bakery Shop Manager
House of Bakery Ltd
2022.01 - Current
Bakery supervisor
Daily Bread Confectionaries
2019.03 - 2021.11
Trade Test - Bakery & Confectionaries
Federal Ministry of Labour & Productivity
2015.04 - 2018.03
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