Summary
Overview
Work history
Education
Skills
Custom
Certification
Timeline
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Chinwe Okoye

Lagos,Lagos

Summary

Chinwe is a seasoned experienced Marketing professional with a passion for human resources and other challenging opportunities. She drives business growth by building and maintaining strong client relationships. Utilize in-depth knowledge of financial products and services to tailor solutions that meet client needs and enhance customer satisfaction. Chinwe holds a degree in Business Economics as well as a Diploma in Human Resource Management. Chinwe works with the sales team and manages the teams sales strategy to achieve set goals Astute Relationship Banking Manager dedicated to effective, mutually-beneficial customer solutions. Skilled in interpersonal relationship and communicates with exceptional abilities in outstanding customer service delivery , consistently exceeding business objectives.

Overview

15
15
years of professional experience
1
1
Certification

Work history

Relationship banking manager

PROVIDUS BANK NIG. LTD.
Lagos Island/ Ikota, Lagos
02.2020 - Current
  • Executed market research, identified new business opportunities.
  • Coordinated cross-selling initiatives for increased product uptake.
  • Developed strong client relationships for high customer satisfaction.
  • Encouraged teamwork within department; fostered positive work environment.
  • Facilitated team training sessions, boosting productivity.
  • Established strong rapport with clients by offering personalized services.
  • Consistently exceeded client expectations, developing strategic account development plans to maximise client benefits.
  • Managed long-term customer relationships to increase revenue.
  • Delivered excellent customer service and proactively sought innovative ways to enhance service quality.
  • Secured terms and agreements for clients through effective negotiation.
  • Built and managed portfolio of 300+ savings and current accounts, generating 200 million Naira in annual revenue.

Relationship Manager, Consumer Banking

Ecobank Nigeria Limited
Idejo,Lagos, Victoria Island
01.2014 - 01.2020
  • Selected to coach graduate and management trainees.
  • Coached 9 trainees and counting successfully on Job
  • Sustaining customer’s relationship with bank by being proactive and prompt to attend to their request
  • Overseeing operations of two branches in Delta State (2016-2017) and successfully grew their financial position
  • Generating new business by opening new Accounts and mobilization of deposits for bank.
  • Attended training (management trainings) that improved leadership skills and communications skills.
  • Ensure that customer banking needs are met by customer centric
  • Efficiently Managing cabal of 3000 customers with exceptional interpersonal skills and growing them
  • Achieved high customer satisfaction with regular follow-ups and updates.
  • Analyzed customer feedback, made necessary improvements in service delivery.
  • Established strong client relationships by providing exceptional customer service.
  • Delivered excellent customer service and proactively sought innovative ways to enhance service quality.

Warehouse Operations

E.A. Temile & Sons Development Company/Shell Pet. Dev. Company
Edjeba/ Warri, Delta
03.2012 - 01.2014
  • Monitoring daily activities of Land operation services provided by E.A. Temile and Sons to other companies.
  • Issuing and receiving materials to customers from warehouse
  • In charge of Data of all Moribund Material and 5s update for warehouse 2
  • Consistently meets safety requirements and training of fellow staff
  • Streamlined warehouse operations, resulting in enhanced workflow efficiency.
  • Assisted in maintaining accurate records to streamline warehouse operations.

Entrepreneurial Scheme

Fab looks
Yola, Adamawa
09.2010 - 05.2011
  • Made twice capital of products sold within 3 months
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Completed customer orders with speed and accuracy.

Industrial Trainee

Natony Construction Company
Warri, Delta
06.2010 - 09.2010
  • Followed all health and safety regulations for safer workspace.
  • Communicated effectively with colleagues to address any arising concerns promptly.
  • Managed over 20 customer calls per day

Education

Bachelors of Science - Business Economics

AMERICAN UNIVERSITY OF NIGERIA
YOLA, ADAMAWA STATE
09.2007 - 05.2011

Master of Business Administration - GENERAL MANAGEMENT

AJAYI CROWHTER UNIVERSITY, OYO
Nigeria
06.2024 -

Skills

  • Analytical and decision-making skills
  • Problem Analysis and Solution
  • Excellent oral and written communication skills
  • Training and coaching
  • Outstanding customer service
  • Customer retention tactics

Custom

  • Best Graduating Student in the Department of Business Economics, 2011
  • Associate Member of the Chartered Institute of Personnel Management, 2017
  • Diploma in Human Resource Management from CIPM, 2017

Certification

  • Associate CIPM
  • Licensed Hr Practitioner

Timeline

Master of Business Administration - GENERAL MANAGEMENT

AJAYI CROWHTER UNIVERSITY, OYO
06.2024 -

Relationship banking manager

PROVIDUS BANK NIG. LTD.
02.2020 - Current

Relationship Manager, Consumer Banking

Ecobank Nigeria Limited
01.2014 - 01.2020

Warehouse Operations

E.A. Temile & Sons Development Company/Shell Pet. Dev. Company
03.2012 - 01.2014

Entrepreneurial Scheme

Fab looks
09.2010 - 05.2011

Industrial Trainee

Natony Construction Company
06.2010 - 09.2010

Bachelors of Science - Business Economics

AMERICAN UNIVERSITY OF NIGERIA
09.2007 - 05.2011

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Chinwe Okoye