CHINWE BENEDICT
Benin City,Edo
Summary
Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning.
Overview
8
8
years of professional experience
15
15
years of post-secondary education
Work History
HR Assistant
Botosoft Technology Limited
Lagos, Ikeja, Lagos
01.2017 - 05.2019
- Supported HR Managers in developing performance management procedures, increasing operational productivity.
- Ran payroll processes and updated employee benefits details.
- Promoted positive company culture and values through training initiatives.
- Supported successful company recruitment and resourcing through headhunting, outreaching, interviewing and hiring.
- Conducted employment and compliance checks.
- Worked with department managers to implement best practice strategies for employees.
- Handled employee enquiries and complaints, escalating issues to managers when needed.
- Facilitated employment offers and drafted contracts.
Cashier
Industrial Attachment, Diamond bank PLC
Lagos, Victoria Island, Lagos
01.2012 - 12.2012
- Receiving cash meant as deposit.
- Reporting to the merchant teller.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Completed opening and closing procedures each day.
- Delivered outstanding customer care with proactive sales and listening skills.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Call center Agent
ISON BPO Dugbe Ibadan Oyo
Ibadan, Oyo State
10.2011 - 01.2012
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Improved call metric standards to exceed performance KPI targets.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Recommended call routing strategies, reducing average on-hold times.
- Attended regular product training to enhance customer advice.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Maintained accurate knowledge of current services to provide informative customer advice.
Education
Higher National Diploma - Public Administration
Nuhu Bamali polytechnic
Zaria, Kaduna State 01.2013 - 10.2014
National Diploma - Public Administration
Nuhu Bamalli Polytechnic
Zaria, Kaduna State 01.2010 - 09.2011
Senior Secondary -
Government secondary school
Jaji, Kaduna 09.1999 - 06.2005
School Certificate (SSCE -
Army children school
Jaji, Kaduna State 09.1993 - 08.1999
Skills
- Computer Appreciation with good understanding of Microsoft Applications
- Good interpersonal skills
- Excellent communication skills
- Ability to work with minimum supervision
- Good Negotiation Skill
- Service management
- Excellent communication
Interests
HOBBIES, Reading, travelling, relating with people and adding values to life,
Languages
English
Fluent
Timeline
HR Assistant
Botosoft Technology Limited
01.2017 - 05.2019
Higher National Diploma - Public Administration
Nuhu Bamali polytechnic
01.2013 - 10.2014
Cashier
Industrial Attachment, Diamond bank PLC
01.2012 - 12.2012
Call center Agent
ISON BPO Dugbe Ibadan Oyo
10.2011 - 01.2012
National Diploma - Public Administration
Nuhu Bamalli Polytechnic
01.2010 - 09.2011
Senior Secondary -
Government secondary school
09.1999 - 06.2005
School Certificate (SSCE -
Army children school
09.1993 - 08.1999
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