CHINONYEREM NMECHA
Banker
Lagos,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Funds Transfer Officer
Fidelity Bank
Lagos, Lagos
10.2022 - Current
- Monitored transactions and customer behavior to identify signs of fraud.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Operated computers programmed with accounting software to record, store and analyze information.
- Examined financial statements and records to collect important details and verify calculations.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Teller
Fidelity Bank
Lagos, Lagos
03.2017 - 09.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with customers to understand needs and provide excellent service.
Customer service
Fidelity bank
Lagos
05.2016 - 10.2016
- Multitasking
- Assertiveness
- Use of Microsoft Applications and general computer knowledge
- Ensures the appropriate units replaces the fire extinguisher's as at when due and the different fire equipment's are in good condition
- Internships
Account Intern
Chemlap Nigeria Limited
01.2016 - 01.2016
- Aba
- Assisted in keep and up to date records of account activities in the
- Organization.
Education
BSc - Economics
National Open University of Nigeria
10.2017 - 12.2021
OND - computer science
Federal polytechnic Nekede Owerri
03.2013 - 03.2015
Skills
Cash reporting
Planning and Coordination
Multitasking Abilities
Analytical and Critical Thinking
Data Entry
[Finnacle] Software Proficiency
Excellent Communication
Teamwork and Collaboration
Active Listening
Written Communication
Dependable and Responsible
Customer engagement
Training and Development
MS Office
Teambuilding
Self-Motivated
Decision-Making
Interpersonal Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Timeline
Funds Transfer Officer
Fidelity Bank
10.2022 - Current
BSc - Economics
National Open University of Nigeria
10.2017 - 12.2021
Teller
Fidelity Bank
03.2017 - 09.2022
Customer service
Fidelity bank
05.2016 - 10.2016
Account Intern
Chemlap Nigeria Limited
01.2016 - 01.2016
OND - computer science
Federal polytechnic Nekede Owerri
03.2013 - 03.2015