CHINONYE OLIVIER ACHIONYE
Lagos,Nigeria
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Community Service Volunteer with background working in service-based programs and nonprofits in Lagos. Physically fit and desire to help. Highly energetic, friendly and tireless in supporting others.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Community Service Volunteer
KindHearts International Organisation
Lagos, Lagos
04.2021 - Current
- Cleaned community playground, mowed grass etc
- Planned and delivered numerous activities and special events for programs and services.
- Went door to door checking on vulnerable residents, offering companionship, and handling individual needs.
- Gained knowledge and experience working with children in educational setting.
- Maintained clean, neat and operational facilities to serve program needs.
- Mentored at-risk youth to improve personal wellbeing and academic performance.
- Educated potential participants on available services and processes to engage in program.
- Went on cervical cancer awareness and the need for vaccination as early as possible.
- Rallied and taught young adults on the need to stay aware from drug abuse
- My team organized breast cancer screening for young women between the ages of 9-50
Assistant Branch Supervisor
I-Fitness Centre Ltd
Lekki, Lagos
09.2020 - Current
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Managed maintenance of facility and grounds.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Executed extensive variety of customer transactions according to institutional policy and procedures.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Assigned job roles and oversaw performance.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Resolved escalated customer issues and boosted retention rates.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Complied with established internal controls and policies.
Cleaning Contractor
Self Employed
Lagos, Lagos
06.2016 - Current
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Emptied trashcans and transported waste to collection areas.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Worked with different people whenever i get a cleaning contract. either to clean a renovated, commercial or residential home or office
Church Volunteer
God's Favorite House
Eleganza, Lagos
07.2014 - Current
- Taught and cared for children as young as a year old in church nursery.
- Handled church grounds maintenance needs year-round.
- Supervised work of other volunteers to coordinate schedules, solve problems and allocate resources.
- Greeted guests with bulletins, directions and friendly conversation.
- Vacuumed carpets, cleaned bathrooms and washed windows to keep church clean.
- Arranged chairs in orderly form as directed by the group leader every mid week and weekends
- Taught Sunday school classes to impart values of faith.
- Served as positive adult role model for older youth through appropriate dress, speech and attitude.
- Took roll for students and volunteers at each event, meeting or gathering.
Sales Assistant
I-Fitness Centre Ltd
Lekki, Lagos
03.2018 - 09.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported loss prevention goals by monitoring shopper behavior.
- Assisted customers with prompt and polite support in-person and via telephone.
- Coached new sales staff on store policies and strategies for increasing revenue.
- Referred customers to various services by evaluating needs and providing recommendations.
- Input credit and debit card payments in POS system to complete purchases.
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
- Fielded customer questions to share information about products, availability and pricing.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Completed call reports, paperwork and on-going personal training by required deadlines.
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Receptionist Administrator
Apex Hotel and Lodge
Ikeja, Lagos
01.2017 - 12.2017
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted customers and visitors in-person and via telephone calls.
- Monitored and screened visitors to verify access to facility and inter-office personnel.
- Received and routed business correspondence to correct departments and staff members.
Education
Bachelor of Science - Public Administration
University of Lagos
P.o Box 56, Akoka Yaba, Lagos Nigeria 05.2016 - 10.2020
High School Diploma -
Talent Link Comprehensive College
2, Yomi Street, Off St. Patrick Bus-stop Ipaja, La 09.2010 - 07.2011
Skills
Community Relations
Computer Skills
Organization and Time Management
Attention to Detail
Written Communication
Customer Service
Google Workspace
Data Entry
Good Telephone Etiquette
Leadership
Accomplishments
I-Fitness Centre Ltd: Achieved best sales associate in the third month of joining the organization
I-Fitness Centre Ltd: Won top seller for four consecutive months. Achieved over 100% in products sales and subscription
I-Fitness Centre Ltd: Was recognized as staff of the month (April) 2019
Certification
Diploma in Customer Service (Allison)
Timeline
Data Science (Shaw Academy) In progress
11-2021
Data Analytics and visualization with Power BI (In progress)
11-2021
Community Service Volunteer
KindHearts International Organisation
04.2021 - Current
Assistant Branch Supervisor
I-Fitness Centre Ltd
09.2020 - Current
Diploma in Customer Service (Allison)
06-2020
Sales Assistant
I-Fitness Centre Ltd
03.2018 - 09.2020
Receptionist Administrator
Apex Hotel and Lodge
01.2017 - 12.2017
Cleaning Contractor
Self Employed
06.2016 - Current
Bachelor of Science - Public Administration
University of Lagos
05.2016 - 10.2020
Church Volunteer
God's Favorite House
07.2014 - Current
High School Diploma -
Talent Link Comprehensive College
09.2010 - 07.2011