Chinonye Ngwobia
Lagos,LA
Summary
Experienced Operations & Project Manager pivoting into Customer Success with a strong foundation in stakeholder management, process optimization, and cross-functional collaboration. Skilled in driving customer retention, onboarding, and engagement using tools like HubSpot, Salesforce, ClickUp, and Trello. Known for solving complex problems, delivering value-driven solutions, and building lasting client relationships. Passionate about customer advocacy, data-driven decisions, and ensuring seamless end-to-end customer journeys.
Overview
8
8
years of professional experience
Work History
Business Analyst & Project Manager
GOCaboo
03.2024 - 04.2025
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed data to identify root causes of problems and recommend corrective actions which improved project delivery by 35%.
- Created dashboards to monitor and track key performance indicators.
- Drove cross-functional collaboration, ensuring alignment between technology, sales, and operations teams to achieve seamless project delivery.
- Streamlined operational workflows by integrating automated reporting tools, reducing operational costs by 25% and enhancing real-time decision-making capabilities.
Senior Partner/ Project Management Office
Karis Advisory
03.2017 - 02.2024
- Managed vendor relationships effectively, resulting in a 25% reduction in vendor-related issues.
- Maintained open-door policy and responded to stakeholder concerns.
- Analyzed post-project results and identified improvement areas, increasing project success rates by 20%.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Facilitated communication across 4+ internal teams, enhancing project coordination and reducing bottlenecks by 25% and provided guidance that decreased project timeline overruns by 15%.
Operations Project Manager
Imperial Care
01.2023 - 01.2024
- Improved compliance with project management norms by 20% through the introduction of regular audits, resulting in fewer project delays.
- Managed projects from procurement to commission.
- Successfully managed 6+ projects with tight deadlines and limited resources, leading to an average 15% increase in project delivery speed.
- Enhanced team productivity by 20% by implementing Agile methodologies such as Scrum, resulting in timely delivery of project milestones.
- Developed and executed project plans that increased stakeholder satisfaction scores by 30% and monitored project performance metrics, ensuring adherence to quality standards and achieving a 95% project completion rate on time.
Project Coordinator & Virtual Assistant (PCVA)
Elemental Business Solutions
04.2022 - 11.2022
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Stays ahead of projects the founder and team are working on.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Evaluate data and create reports on key metrics to monitor project efficiency and analyze trends and manage a high volume of weekly output.
Virtual Assistant
Altraide Visions
05.2021 - 02.2022
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Expense reporting and reconciliation: Processed and reconciled monthly expense reports totaling over $10,000, reducing errors by 25% through streamlined processes.
- Organized and managed team tasks using Trello and Asana.
- Ordered and dispensed supplies to maintain office inventory: Managed a budget of $3,000 for office supplies, ensuring a 100% availability rate of essential materials and reducing overhead costs by 10%.
Education
AI Augumented Professional - Artificial Intelligence
ALX Africa
Online07-2024
Project Management
Project Management Institute
Online06-2024
Customer Service
Customer Service Fundamental
Coursera06-2023
Management Strategies For People And Resources
YALI Regional Leadership Center East Africa
East Africa11-2019
Servant Leadership - The Deciding Difference
YALI Regional Leadership Center East Africa
East Africa11-2019
Diploma in Procurement And Supply - Chartered Institute of Procurement And Supply
Chartered Institute of Procurement And Supply
Online06-2015
Bachelor of Engineering Technology - Polymer And Textile Engineering
Federal University of Technology Owerri
Imo State09-2005
Skills
- Problem Solving
- Process Optimization
- Communication: Trello, Hubspot, Salesforce Admin, Asana, Mondaycom etc
- Stakeholder Management
- Project Management
- Business solutions development
- Strategic Thinking
Travelling. Reading. Running (Track events).
I love traveling to new destinations, meeting new people, learning about new cultures etc. I love reading good fictional books as well as personal development books. I am very good on the field (track event- 100m, 200m, 400m, Relay)
Timeline
Business Analyst & Project Manager
GOCaboo
03.2024 - 04.2025
Operations Project Manager
Imperial Care
01.2023 - 01.2024
Project Coordinator & Virtual Assistant (PCVA)
Elemental Business Solutions
04.2022 - 11.2022
Virtual Assistant
Altraide Visions
05.2021 - 02.2022
Senior Partner/ Project Management Office
Karis Advisory
03.2017 - 02.2024
AI Augumented Professional - Artificial Intelligence
ALX Africa
Project Management
Project Management Institute
Customer Service
Customer Service Fundamental
Management Strategies For People And Resources
YALI Regional Leadership Center East Africa
Servant Leadership - The Deciding Difference
YALI Regional Leadership Center East Africa
Diploma in Procurement And Supply - Chartered Institute of Procurement And Supply
Chartered Institute of Procurement And Supply
Bachelor of Engineering Technology - Polymer And Textile Engineering
Federal University of Technology Owerri
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