CHINONSO KENNEDY DURU
Banking
Owerri,Imo
Summary
Dynamic professional with a proven track record at Fidelity Bank, excelling in customer service and marketing. Skilled in problem-solving and complaint resolution, I enhanced customer loyalty and brand awareness through strategic initiatives. Proficient in Microsoft Excel, I thrive in high-pressure environments, delivering exceptional results and fostering strong relationships.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Fidelity Bank
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Marketing Officer
Fidelity Bank
- Increased brand awareness by implementing targeted marketing campaigns and strategies.
- Built strong relationships with industry influencers, securing positive coverage in relevant publications.
- Organized events and trade shows to showcase company products and services, generating valuable leads.
Cash Officer
Zenith Bank
2011 - Current
- Oversaw liquidity and cash management operations.
- Monitored counterfeit bill detection efforts, ensuring adherence to established security protocols in each transaction.
- Increased team productivity by training new employees on proper cash handling procedures and best practices.
- Ensured seamless customer experience through accurate processing of large volume cash transactions during peak hours.
- Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies.
- Supported branch operations by conducting regular audits of cash drawers and vaults, ensuring accuracy and compliance.
- Expedited end-of-day closing procedures with organized documentation and efficient balancing of accounts.
- Addressed client concerns with empathy, providing solutions that enhanced overall satisfaction levels.
- Managed ATM servicing tasks such as replenishing funds, troubleshooting issues, and coordinating maintenance support when needed.
- Mitigated risk of fraud by diligently verifying customer identification for high-dollar-amount transactions.
- Strengthened internal controls by adhering to company policies and regulatory guidelines during cash handling activities.
- Participated in regular staff meetings to discuss process improvements, share insights from daily experiences, and foster teamwork.
Education
Master Of Engineering - Chemical Engineering
Federal University of Technology Owerri
Owerri, Imo State12.2023
Bachelor Of Engineering Technology - Chemical Engineering
Federal University of Technology Owerri
Owerri, Imo State08.2008
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Complaint resolution
Decision-making
Microsoft Excel
Computer proficiency
Team collaboration
Additional Information
Also have experience in Fund Transfer Unit Operations
Timeline
Customer Service Representative
Fidelity Bank
Marketing Officer
Fidelity Bank
Cash Officer
Zenith Bank
2011 - Current
Master Of Engineering - Chemical Engineering
Federal University of Technology Owerri
Bachelor Of Engineering Technology - Chemical Engineering
Federal University of Technology Owerri