Chinonso Emelogu
Client Relation Specialist
Lagos,LA
Summary
Adept at complaint resolution and CRM, I significantly enhanced customer satisfaction and loyalty at Union Bank of Nigeria by resolving complaints with empathy and professionalism. My telemarketing expertise and ability to train personnel have consistently met key client needs, fostering strong relationships and seamless interdepartmental communication.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Remoney Micro Finance Bank
Lagos
06.2023 - Current
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Customer Service Representative
Allianz Nigeria Insurance
Lagos
03.2021 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Union Bank of Nigeria
Lagos
11.2017 - 08.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
B. Tech - Food Sciences And Technology
Federal University of Technology
Owerri11.2015
Skills
Complaint resolution
Languages
Igbo
Advanced (C1)
Yoruba
Intermediate (B1)
English
Bilingual or Proficient (C2)
Zendesk hubspot
Access detailed reports on sales activity, productivity, and individual performance. Then use those insights to track team performance and spot opportunities for growth.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Manager
Remoney Micro Finance Bank
06.2023 - Current
Customer Service Representative
Allianz Nigeria Insurance
03.2021 - 10.2023
Customer Service Representative
Union Bank of Nigeria
11.2017 - 08.2020
B. Tech - Food Sciences And Technology
Federal University of Technology
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