Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Custom
Affiliations
Accomplishments
Certification
References
Timeline
Generic

CHINOMNSO AJAERO

Benin City,Edo

Summary

To advance my career by dedicated and impactful service through discipline, innovation and strategic insight in alignment with organizational goals.


Passionate banking, accounting and finance professional with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.

Overview

17
17
years of professional experience
22
22
years of post-secondary education
1
1
Certification

Work history

Head, Information and Client Services Office

Central Bank of Nigeria
Benin City, Edo State
11.2013 - 11.2024
  • Manage and resolve disputed transactions and compliance issues between covered financial institutions, and with members of the general public
  • Implemented cheque truncation and e-payment payment systems policies and procedures
  • Reconciled clearing and interbranch accounts on a daily and monthly basis
  • Processed approved payments in line with policy on the Oracle ERP application
  • Implemented daily transaction call over
  • Monitored and reconciled expenditure vote heads, ensuring that expenditures were within budgeted limits
  • Monthly monitoring and reconciliation of tax accounts (WHT, VAT, Staff Income Tax) and suspense accounts
  • Traced and reconciled outstanding tax issues with the Federal Internal Revenue Service (FIRS) and the Edo State Internal Revenue Service (EIRS) in 2016

ATM Operations Officer

First Bank Nigeria Ltd
Ojuelegba, Surulere, Lagos
08.2013 - 11.2013
  • Managed the operations of multiple automated teller machines (ATM) and maintained accurately reconciled teller accounts for each ATM
  • Co-ordinated with technical support teams for timely issue resolution.
  • Enhanced customer satisfaction by promptly addressing and resolving ATM-related complaints.
  • Managed cash replenishment to ensure uninterrupted service.
  • Reduced downtime with regular system checks and maintenance procedures.
  • Participated in risk assessments to minimise potential security breaches at ATMs.

Funds Transfer Officer

Intercontinental Bank Plc
Kano
01.2009 - 02.2012
  • Ensured accuracy with diligent review of all transactions.
  • Managed daily reconciliation tasks, ensuring financial integrity.
  • Coordinated with internal teams for seamless fund transfers.
  • Maintained high security standards to prevent fraudulent activities.
  • Processed cheques and remittance advice to maintain daily disbursements.
  • Learnt new software systems rapidly, enhancing overall work efficiency.

Customer Service Officer

Intercontinental Bank Plc
Kano
01.2010 - 12.2011
  • Improved customer satisfaction by providing prompt and efficient service.
  • Managed difficult customer situations for maintaining company reputation.
  • Delivered high-quality service with attention to detail and professionalism.
  • Followed company guidelines to ensure consistent quality of service.
  • Maintained up-to-date knowledge about products and services, assisting in informed decision making.
  • Addressed customer queries, resulting in enhanced customer confidence.
  • Utilised strong communication skills for handling customer complaints effectively.

Relationship Officer /Assistant Treasury officer

Intercontinental Bank Plc
Garki II Branch, Abuja
10.2007 - 01.2008
  • Deposit Mobilization
  • Management of delinquent customers’ credit facilities (Recovery Officer)
  • Provided delightful relationship management for new and existing business relationships
  • Cross-Sell the bank’s product to various customers

Education

CFA Program Candidate -

CFA Institute
01.2018 - 01.2024

Institute of Chartered Accountants of Nigeria (ICAN) - undefined

Institute of Chartered Accountants of Nigeria (ICAN)
01.2014 - 01.2016

PMI’S PMP Training - undefined

PM COLLEGE UK

B.Eng - Communication Engineering Technology

Federal University of Technology Owerri
01.2002 - 01.2006

Senior Secondary School Certificate - O level

Federal Government College Kwali Abuja
01.1998 - 01.2001

Junior Secondary School Certificate - JSCE

Federal Government College Okigwe
01.1995 - 01.1998

Primary School - undefined

Alvan Ikoku College of Education (AICE)
01.1991 - 01.1995

Skills

  • Accounting and Financial reporting and analysis
  • Excel and Microsoft productivity tools
  • Knowledge of Oracle ERP software
  • Computer networking and Information Technology savviness
  • Resourcefulness, Leadership and Problem-solving
  • Analytical abilities
  • Public speaking and Team building

Languages

English
Fluent
Igbo
Native
Hausa
Beginner

Personal Information

  • Place of birth: Imo
  • Date of birth: 05/20/86
  • Gender: Male

Custom

Available on request

Affiliations

  • Playing badminton

Accomplishments

Best Staff of the Branch award in 2018

Certification

Passed Level III - CFA Institute's CFA Program - August 2024


Associate Chartered Accountant, ACA of the Institute of Chartered Accountants of Nigeria - 2017

References

References available upon request.

Timeline

CFA Program Candidate -

CFA Institute
01.2018 - 01.2024

Institute of Chartered Accountants of Nigeria (ICAN) - undefined

Institute of Chartered Accountants of Nigeria (ICAN)
01.2014 - 01.2016

Head, Information and Client Services Office

Central Bank of Nigeria
11.2013 - 11.2024

ATM Operations Officer

First Bank Nigeria Ltd
08.2013 - 11.2013

Customer Service Officer

Intercontinental Bank Plc
01.2010 - 12.2011

Funds Transfer Officer

Intercontinental Bank Plc
01.2009 - 02.2012

Relationship Officer /Assistant Treasury officer

Intercontinental Bank Plc
10.2007 - 01.2008

B.Eng - Communication Engineering Technology

Federal University of Technology Owerri
01.2002 - 01.2006

Senior Secondary School Certificate - O level

Federal Government College Kwali Abuja
01.1998 - 01.2001

Junior Secondary School Certificate - JSCE

Federal Government College Okigwe
01.1995 - 01.1998

Primary School - undefined

Alvan Ikoku College of Education (AICE)
01.1991 - 01.1995

PMI’S PMP Training - undefined

PM COLLEGE UK

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CHINOMNSO AJAERO