Chineye Akinola
Customer Service Representative
Kwara
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
UNITEX TECHNOLOGIES LIMITED
Ilorin
02.2019 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Educated customers about billing, payment processing and support policies and procedures.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Secretary
STRONGFOOT NIGERIA LIMITED
Ilorin
04.2017 - 02.2019
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
Education
Bachelor of Arts - History And International Studies
University of Ilorin
Kwara, Nigeria 10.2013 - 09.2017
Skills
Sales expertise
Complaint resolution
Recordkeeping strengths
Creative problem solving
Administrative support
Emotional Intelligence
Use of MS Word, Excel and Powerpoint
Quick Learner
Multitasking
Communication
Warehousing functions
Report preparation
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Representative
UNITEX TECHNOLOGIES LIMITED
02.2019 - Current
Secretary
STRONGFOOT NIGERIA LIMITED
04.2017 - 02.2019
Bachelor of Arts - History And International Studies
University of Ilorin
10.2013 - 09.2017