Chinenyenwa Nwosu
Abuja,Nigeria
Summary
Customer-focused professional with over 7 years of experience in relationship management, sales, and customer service. Proven track record in cultivating long-term customer relationships, driving business growth, and achieving customer satisfaction. Adept at utilizing CRM tools, analysing customer needs, and delivering tailored solutions.
Overview
17
17
years of professional experience
Work History
Senior Sales Executive
Nemagid Nig Ltd
Abuja, Nigeria
05.2017 - Current
- Directed customer service training and sales strategies, leading to a 25% increase in customer retention.
- Built and nurtured strong relationships with key clients, ensuring alignment with their needs and expectations.
- Developed and implemented innovative pricing strategies, boosting profitability by 15%
- Analysed customer feedback to enhance service offerings and drive loyalty.
- Managed a cross-functional team, fostering collaboration to achieve targets and deliver exceptional results.
Structured Credit Middle Office Analyst
UBS AG, Investment Bank
London, United Kingdom
08.2014 - 08.2015
- Liaised with clients to address inquiries and ensure seamless service delivery.
- Processed documentation across departments, streamlining workflows and enhancing operational efficiency.
- Mitigated operational risks by ensuring accurate trade bookings and timely invoice retirements.
- Collaborated with teams to develop tailored customer solutions, enhancing satisfaction and loyalty.
Customer Success Manager
First bank Nig Ltd
Kaduna, Nigeria
12.2007 - 08.2014
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Led customer onboarding processes, ensuring smooth transition and high satisfaction levels.
- Strengthened client relationships through regular engagement and personalized solutions, increasing portfolio growth by 20%.
- Proactively identified client needs, recommending tailored banking products and services.
- Led initiatives to reactivate dormant accounts, achieving a 30% recovery rate.
- Partnered with internal stakeholders to develop and execute customer success strategies.
- Resolved customer concerns promptly, improving overall satisfaction and retention rates
Education
Master of Arts - Entrepreneurial Leadership In Global Business
University Of Chester
United Kingdom04-2016
Bachelor of Science - Industrial Chemistry
University Of Benin
Nigeria07-2006
Skills
- Customer Success Management
- Relationship Building and Retention
- Sales and Lead Generation
- Team Leadership and Collaboration
- Process Optimization and Improvement
- Negotiation and Conflict Resolution
- Verbal and Written Communication
- CRM Tools ( Salesforce, HubSpot)
- Pipeline management
- Closing deals
References
References available upon request.
Timeline
Senior Sales Executive
Nemagid Nig Ltd
05.2017 - Current
Structured Credit Middle Office Analyst
UBS AG, Investment Bank
08.2014 - 08.2015
Customer Success Manager
First bank Nig Ltd
12.2007 - 08.2014
Master of Arts - Entrepreneurial Leadership In Global Business
University Of Chester
Bachelor of Science - Industrial Chemistry
University Of Benin