Hi, I’m
Chinenye Ogbuo
Customer Support Representative/Telehealth and Credentialing/Visual Assistant
Lagos,Isolo Lagos
Overview
4
years of professional experience
Work History
Eco Healthcare SolutionsLagos , Lagos
Customer Support Specialist
02.2023 - Current
Job overview
- Reduced call handle time, allowing for more customer inquiries to be resolved each day.
- Enhanced client satisfaction by resolving complex issues through in-depth troubleshooting and effective communication.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Streamlined support ticket system to reduce response times, significantly improving customer service efficiency.
- Enhanced knowledge sharing within team, ensuring all members were up-to-date with latest product information.
- Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
Organizer Luxury Fragrance Lagos , Lagos
Customer Support Executive
05.2021 - 01.2023
Job overview
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with product development team to report and address recurrent product issues.
- Increased team efficiency with implementation of new ticketing system.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Skills
Customer relationship building
Customer service
Customer retention
Customer account management
Timeline
Customer Support Specialist
Eco Healthcare Solutions
02.2023 - Current
Customer Support Executive
Organizer Luxury Fragrance
05.2021 - 01.2023