Hi, I’m
Chinenye Ogbuo
Customer Support Representative/Telehealth and Credentialing/Visual Assistant
Lagos,Isolo Lagos
Overview
4
years of professional experience
Work History
Eco Healthcare SolutionsLagos , Lagos
Customer Support Specialist
02.2023 - Current
Job overview
- Reduced call handle time, allowing for more customer inquiries to be resolved each day.
- Enhanced client satisfaction by resolving complex issues through in-depth troubleshooting and effective communication.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Streamlined support ticket system to reduce response times, significantly improving customer service efficiency.
- Enhanced knowledge sharing within team, ensuring all members were up-to-date with latest product information.
- Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
Organizer Luxury Fragrance Lagos , Lagos
Customer Support Executive
05.2021 - 01.2023
Job overview
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with product development team to report and address recurrent product issues.
- Increased team efficiency with implementation of new ticketing system.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Skills
Customer relationship building
Timeline
Customer Support Specialist
Eco Healthcare Solutions
02.2023 - Current
Customer Support Executive
Organizer Luxury Fragrance
05.2021 - 01.2023