Overview
Work History
Skills
Timeline
Hi, I’m

Chinenye Ogbuo

Customer Support Representative/Telehealth and Credentialing/Visual Assistant
Lagos,Isolo Lagos
Chinenye Ogbuo

Overview

4
years of professional experience

Work History

Eco Healthcare Solutions
Lagos , Lagos

Customer Support Specialist
02.2023 - Current

Job overview

  • Reduced call handle time, allowing for more customer inquiries to be resolved each day.
  • Enhanced client satisfaction by resolving complex issues through in-depth troubleshooting and effective communication.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Streamlined support ticket system to reduce response times, significantly improving customer service efficiency.
  • Enhanced knowledge sharing within team, ensuring all members were up-to-date with latest product information.
  • Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.
  • Resolved customer complaints with empathy and patience, restoring client confidence in company.

Organizer Luxury Fragrance
Lagos , Lagos

Customer Support Executive
05.2021 - 01.2023

Job overview

  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with product development team to report and address recurrent product issues.
  • Increased team efficiency with implementation of new ticketing system.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Skills

Customer relationship building

Timeline

Customer Support Specialist

Eco Healthcare Solutions
02.2023 - Current

Customer Support Executive

Organizer Luxury Fragrance
05.2021 - 01.2023

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Chinenye Ogbuo Customer Support Representative/Telehealth and Credentialing/Visual Assistant