Google Suite
Chinenye Odenigbo
Virtual Customer Service Expert
Sangotedo,LA
Summary
Experienced digital marketing specialist with a passion for creating and implementing successful campaigns. Proficient in SEO, CRM tools, Google Workspace, social media marketing, and email marketing. Strong analytical skills and a data-driven approach to decision-making. Proven track record of increasing brand awareness, driving website traffic, and generating leads. Looking for new opportunities to utilize my skills and expertise. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. Successful Digital Marketing Specialist skilled at planning, executing and optimizing online marketing strategies. Promotes products successfully through multiple digital strategies. Achieves consistent successes with excellent planning skills and proactive campaign tracking.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Digital Marketing Specialist
Wellmed Healthcare Nigeria LTD.
Ajah, Lagos
12.2023 - Current
- Boosted website traffic with targeted SEO tactics, keyword research, and content optimization.
- Optimized e-commerce campaigns through A/B testing to increase online sales.
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Created compelling visual assets for use in social media posts, email newsletters, blog articles, and other digital communications materials.
- Created an automated inbox ewply system with AI generated responses to improve prompt responses to inquiry.
- Responded to over 5-20 incoming direct messages daily and redirected them relevant departments or resolved their pending inquiries as required.
Sales And Marketing Coordinator
Pennek Nigeria
Ajah, Lagos
7 2023 - 02.2024
- Created and managed promotional material to increase product visibility and brand awareness
- Utilized CRM software to track and manage customer relationships, sales opportunities, and performance.
- Monitored industry trends and competitive activities to devise effective strategies.
- Developed and executed promotional campaigns to increase sales and market share.
- Managed budget and expenses associated with sales and marketing activities.
- Successfully managed and drove implementation of marketing campaigns for various product lines across the company.
- Developed and implemented a comprehensive sales and marketing strategy to increase overall revenue.
- Developed and maintained relationships with key customers and stakeholders in order to maximize sales.
- Conducted market research and analysis to identify customer needs and establish market potential.
- Developed an effective pricing strategy to optimize revenue and profitability.
- Achieved customer satisfaction through prompt response to inquiries, leading to repeat business, and positive referrals.
- Implemented a CRM system that streamlined the tracking of over 100 leads, deals, and customer interactions for the entire sales team.
- Optimized marketing materials with engaging visuals and persuasive copy, resulting in higher conversion rates.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
Customer Relationship and Marketing Manager
ATCO Homes
Chevron Drive, Lagos
12.2022 - 07.2023
- Streamlined internal CRM processes through the implementation of new technology, reducing manual efforts and increasing efficiency within the team.
- Established a system for collecting ongoing feedback from customers through surveys, reviews, and other channels to better understand their needs and preferences.
- Optimized email marketing campaigns by A/B testing subject lines, content, and send times to maximize open rates, click-through rates, and conversions.
- Mentored junior staff members to develop their skills in relationship marketing, fostering a high-performance environment focused on continuous improvement.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Spearheaded the launch of a successful social media campaign to increase web traffic and brand awareness.
- Collaborated with internal teams to create innovative content strategies.
- Monitored trends in the digital marketing industry and identified areas of improvement.
- Managed and monitored digital budgets to ensure effective spending and ROI.
- Managed apporximately 30 - 50 incoming and outgoing calls, emails per day from customers.
Sales Manager
DeKash Empire Global LTD
08.2019 - 02.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited and trained a highly successful sales team.
- Analyzed market trends and customer data to identify new sales opportunities.
- Developed and maintained strong relationships with key customers, resulting in increased sales.
- Leveraged data analytics to improve sales campaigns and increase ROI.
- Participated in organized trade fairs to increase brand awareness and sales performance.
Customer Service Officer
C&F Porter Novelli
01.2017 - 08.2018
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Managed approximately 10 - 20 incoming calls, emails and documents per day from customers.'
Education
Diploma - Data Entry
Dahel Techies
Online 06.2024 - 07.2024
Smartphone Graphic Designer Class -
Adaline Hub
Remote 05.2022 - 05.2022
Certificate of Completion "Social Media Manager" - Information Technology
The Branding School
Online 01.2022 - 01.2022
Short Course - Project Management
Institution of Management Leadership Productivity Development
Katsina-Ala, Benue State 08.2016 - 10.2016
Bachelor of Science - Sociology
Covenant University
Ota, Ogun State, Nigeria 05.2011 - 07.2016
Skills
Digital Marketing
Personal Information
- Date of Birth: 12/09/93
- Nationality: Nigerian
- Driving License: International Driving Permit
Volunteer Experience
Professional Development Director,
Young Catholic Professionals, RPCC, 09/01/23 - Present
Organized empowerment seminars for professionals
Designed and published engaging content to promote the community
Recruited and engaged members to contribute to the community
Made a conscious effort to ensure that members have access to recent job vacancies
Collaborated with other communities to ensure an enabling environment to socialize and network...
Red Cross Society, Sangotedo, Nigeria
2024
Memeber and First Aid Responder
Software
Microsoft Office Suite
Hubspot
Meta Business Suite
Zoho
Languages
Igbo, English
Native language
English
Advanced
C1
Interests
Traveling
Career Development
Networking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Diploma - Data Entry
Dahel Techies
06.2024 - 07.2024
Digital Marketing Specialist
Wellmed Healthcare Nigeria LTD.
12.2023 - Current
Customer Relationship and Marketing Manager
ATCO Homes
12.2022 - 07.2023
Smartphone Graphic Designer Class -
Adaline Hub
05.2022 - 05.2022
Certificate of Completion "Social Media Manager" - Information Technology
The Branding School
01.2022 - 01.2022
Sales Manager
DeKash Empire Global LTD
08.2019 - 02.2022
Customer Service Officer
C&F Porter Novelli
01.2017 - 08.2018
Short Course - Project Management
Institution of Management Leadership Productivity Development
08.2016 - 10.2016
Bachelor of Science - Sociology
Covenant University
05.2011 - 07.2016
Sales And Marketing Coordinator
Pennek Nigeria
7 2023 - 02.2024
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