Chinenye Nwigwe

· Exceeded customer satisfaction targets by proactively resolving

customer issues and providing personalized solutions.

· Led the implementation and optimization of CRM system, resulting in

improved efficiency and enhanced customer experience.

· Create account for customers based on information contained on the

account opening package.

· Ensure that customers meet the requirement for account opening in

line with CBN directives.

· Ensure that customers’ data are properly captured.

· Monitor all accounts opened and ensure that all errors are corrected.

· Treat customer’s complaints promptly.

· Update Customers records in the system.

· Handle Customer relationship management Issues and Participate in

teambuilding activities.

· Develop a rapport with customers and Call over our treated

transactions daily.

· Coordinate customer service operations and find ways to ensure customer

· retention

· Coordinate Vault and ATM cash activities to avoid exceeding insurance

· limit.

· Ensure good branch ambiance

· Call over tellers transactions at the close of business everyday

· Proof transaction ledgers

· Proof ATM journals for prompt dispense error reversal.

· Effective Cash management to ensure optimal Vault cash for Tellers and

· ATMs.

· Conduct routine physical checks on ATMs to detect extraneous devices

· such as key loggers.

· Review correctness of cassette configuration for ATM notes.

· Follow up with vendors to ensure timely resolution of faults.

· Manage Vault inventory (cards/Tokens/Drafts etc.) and issuance to

· Tellers.

· Conduct intermittent spot checks on Tellers.

· Responsible for opening accounts for new and existing bank’s

customer from source documents within time limits.

· Reviewing data for errors, and correct any incompatibilities and

checking output.

· Corrected data entry errors to prevent later issues such as duplication.