Summary
Overview
Work History
Education
Skills
Affiliations
Certifications
Work Availability
Timeline
Hi, I’m

Chinenye Nwaogu

186 Kent Avenue ,Toronto
Chinenye Nwaogu

Summary

Highly-motivated personality with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excellent communication skill. Leadership competency, digital, urbane and widely traveled personality. Vast in administration, politics, legislature, public realtions and customer services

Overview

23
years of professional experience

Work History

Abia State Government
Umuahia, Nigeria

Special Adviser to Governor of Abia State
05.2015 - 05.2023

Job overview

  • Participated in activities related to economic development including job creation initiatives, workforce training programs, infrastructure improvements.
  • Formulated long-term plans for improving opportunities for youths to become socially responsible and self reliant.
  • Sought out opportunities for collaboration between public sector entities and private companies in order to foster innovation and job growth in key industries.
  • Coordinated the State implementation of Social Investment Programme as State Focal Person, supervised the registration, enrollment work of over 40,000 Npower Beneficiaries, supervise the implementation of National Home-Grown School Feeding Programme to over 500,000 pupils, 4000 cooks in all the public primary schools across the state, managed GEEP that funded over 12,000 SMEs, supervised disbursement of 5,000 conditional cash transfer to over 21,000 vulnerable households. All these programmes injected over 1 billion Naira into the economy of the state monthly.
  • Coordinated Grants to Vulnerable Persons for 20,000 Naira to 3,500 persons thrice.
  • Participated as a Ford Foundation Scholar and panel discussant at the United Nations Youth Assembly in New York, USA, 2016, 2017 & 201.
  • Served as Abia State Economic Management Team Lead in charge of MSME/Small Business Development & Job Creation.
  • Served as the Director of Enyimba Economic City Development Project, representing Abia State Government on the board of the project, ensuring excellent execution of set goals and targets.
  • Participated in strategic negotiations, executive meetings and deal sign-offs in South Africa, London, USA, China, Dubai, Turkey, Singapore, Egypt, Rwanda, France, Germany and more.
  • Serve as the State Reform Champion to coordinate the State’s efforts in improving ease of doing business; the World Bank reported that Abia State was amongst the 5 most improved states in Nigeria moving 12 steps up, the first time Abia is making progress in that area.
  • Coordinated the setting up and operationalization of Abia SME Micro Finance Bank Ltd.
  • Coordinated the Abia China Automated Shoe Training Programme leading to the setting up of Emyimba Automated Shoe Company Aba.
  • Coordinated the State Branding Project leading to the development of Abia State New Logo and Anthem.
  • Coordinated the Federal Government’s Covid 19 Survival Fund Programme in Abia State leading to 3 months Salary Payment to over 16,000 Staff of MSMEs, Support to 9,000 Artisans, Production Fund Support to 4,500 SMEs, Special Grants to 6,000 SMEs, Free CAC Business Registration of 7,500 new SMEs in Abia State.
  • International Engagements
    1. 2016 Participated in NGF Investment Trip to Guangzhou China
    2. 2017 Participated in the State Investment Mission to Ruyi Textile in China
    3. 2018 Participated in the Transform Africa Summit in Kigali, Rwanda
    4. 2018 Participated in the State Investment Mission to North Carolina USA
    5. Coordinator Abia-China Automated Shoe Training Project, Chengdu, China
    6. 2019, Participated in the USA/Africa Investment Meeting in Washington USA
    7. 2019, Participated in African Investment Meeting in Johannesburg South Africa
    8. 2019 Participated in the Afrexim Investment Meeting in Cairo, Egypt
    9. 2019 Participated as Negotiation Team of Enyimba Economic City Development Project to Cairo, Egypt 10. 2020 Participated in State Trade Mission to Promote Made in Aba, New York USA
    11. 2020 Participated as Delegate State Investment Mission to Banjul, Gambia
    12. 2020 Participated as Member Negotiation Team to AfDB Abidjan, Cote Voire
    13. 2020 Participated in State Investment Mission to Turkey, Singapore, Bangladesh, and Vietnam
    14. 2020 Participated as delegate to UK/Africa Investment Meeting in London United Kingdom
    15. 2021 State Delegate at Africa Investment Meeting in Durban, South Africa
    16. 2022, Led as State Delegate at NGF Investment Meeting, Dubai UAE
    17. 2022, Led Trade Mission to Portsmouth, UK
    18. 2022, Led Trade and Investment Mission to Colonge Germany
    19. 2022, Led Trade Mission to Paris, France
    20, 2022, Led Made in Aba Promotion Mission to Luxemburg
    21 2022, Coordinated Trade Mission to Brussels, Belgium
    1. 2022, Led Invest in Abia Mission to Amsterdam, Netherlands

Joint Adimission and Matriculation Board
Abuja, Nigeria

Senior Customer Service Executive
07.2007 - 05.2015

Job overview

  • Analyzed applicants feedback data to develop strategies for improving the overall customer experience.
  • Provided feedback on customer service experience in order to identify areas of improvement.
  • Compiled daily, weekly, monthly reports outlining key performance indicators related to customer service operations.
  • Drafted policies and procedures related to providing exceptional customer service experiences.
  • Implemented processes and procedures that improved the efficiency of the department.
  • Created weekly reports detailing customer service performance metrics.
  • Ensured compliance with applicable laws, regulations and company policies when dealing with customers.
  • Resolved escalated customer service issues in a timely manner.
  • Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
  • Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
  • Worked closely with other departments such as Sales, Marketing, Operations., to ensure maximum client satisfaction.
  • Assisted customers with product inquiries, complaints and technical issues.
  • Trained and mentored new customer service executives to speed onboarding process.
  • Participated in departmental meetings to discuss current trends in the industry and ways to improve customer relations initiatives.
  • Contacted customers to assess needs and deliver solutions.
  • Coordinated activities between different teams within the organization in order to ensure efficient resolution of client queries.
  • Developed and implemented customer service strategies to improve customer satisfaction levels.
  • Provided timely updates on status of requests and issues reported by customers.
  • Gathered and analyzed data from surveys, focus groups, interviews and other sources to determine what customers want or need from our services or products.
  • Developed relationships with key stakeholders within the organization in order to better understand their needs.
  • Analyzed existing processes for opportunities for improvement or cost savings measures.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Supervised Board examinations

All Progressives Grand Alliance (APGA)
Abuja , Nigeria

Special Assistant to the Chairman
06.2003 - 07.2007

Job overview

  • Evaluated performance against goals set forth by chair person and provided recommendations for improvement where necessary.
  • Provided support during negotiations involving representatives from other organizations requested by chairman.
  • Assisted the Chairman in developing and executing strategies to achieve organization's objectives.
  • Maintained a comprehensive calendar of events and activities for the Chairman.
  • Coordinated travel arrangements for the Chairman including flights, accommodation and transportation needs.
  • Provided administrative support to the Chairperson including filing, photocopying, scanning and data entry tasks.
  • Attended meetings with senior staff members representing the Chairperson's interests.
  • Developed detailed action plans to ensure successful implementation of initiatives proposed by the Chairperson.
  • Compiled reports, presentations, briefs, agendas and correspondence for the Chairman.
  • Reviewed progress made towards completion of projects assigned by the Chairperson ensuring deadlines are met.
  • Ensured that all documents prepared by the Chairperson were accurate before submission or presentation.
  • Managed communications between internal departments as well as external contacts on behalf of the Chairperson.
  • Organized meetings and conferences with external stakeholders on behalf of the Chairman.
  • Prepared budgets required for various projects assigned by the Chairperson.
  • Served as contact person and source of information to maintain good communication with clients.
  • Organized and maintained filing systems for documents and records.
  • Proofread documents prior to distribution to ensure accuracy of content.
  • Created agendas for meetings, took meeting minutes, distributed notes to attendees afterwards.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Assisted with event planning activities such as conferences or seminars.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Researched and prepared information for presentations to high-level executives.
  • Served as director of organization for the 2003 presidential campaign
  • liaised with INEC security agencies and international bodies.

Renewed Hope Foundation (NGO)
Abuja, Nigeria

Executive Director
07.2002 - 07.2003

Job overview

  • Promoted public awareness of mission through outreach, advocacy and online presence.
  • Recruited, hired and trained employees on operations and performance expectations.
  • Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
  • Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
  • Set organization direction and developed strategies and tactics to fulfill mission.
  • Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
  • Assessed potential collaboration opportunities to enhance organizational value and improve efficiency.
  • Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
  • Established strategic direction and goals to accomplish objectives.
  • Assisted in developing budgets for each departmental unit within the organization.
  • Served as spokesperson at press conferences or interviews when needed.
  • Reviewed and approved annual operating and capital budgets for company.
  • Organized regular meetings with board members to discuss progress on initiatives and solicit feedback.
  • Developed and implemented strategic plans to ensure organizational growth and development.
  • Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
  • Provided oversight of all departments to ensure compliance with established policies and procedures.
  • Determined methods and procedures for staffing requirements and allotment of funds to various departments and projects.
  • Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis.
  • Reviewed monthly financial statements for accuracy before presenting them for approval by the board of directors.
  • Secured funding from public and private sources through grant writing activities or other fundraising efforts. (Secured $38,000.00 from USAID for a good governance project in Plateau State in 2002)
  • Collaborated with external vendors to provide cost-effective solutions for services such as IT support or human resources management.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.

Nigeria National Assembly
Abuja, Nigeria

Personal Assistant to a Legislator
02.2000 - 07.2002

Job overview

  • Coordinated travel arrangements for the Member to attend conferences or other events.
  • Organized meetings with constituents and stakeholders on behalf of the Member.
  • Responded to staff and constituent requests for meetings, information or other concerns.
  • Collaborated with staff members from other offices to coordinate joint projects or initiatives.
  • Drafted responses to constituent emails and letters, on behalf of representatives.
  • Participated in press briefings with media representatives regarding current legislation.
  • Leveraged and continuously increased knowledge of legislative processes within state and local government structures.
  • Assisted with office budget management, reviewing expense reports and identifying discrepancies.
  • Facilitated constituent communication with government agencies to support access to services.
  • Managed complex calendars for individual appointments, meetings, public events and travel.
  • Monitored news media sources for updates on relevant issues concerning legislative activities.
  • Researched, analyzed and summarized legislation for review by the Member.
  • Tracked progress of bills through various stages of approval within Parliament.
  • Attended committee meetings and prepared summaries of key points.
  • Compiled reports summarizing research findings related to legislative matters.
  • Edited speeches given by the Member during parliamentary debates or other functions.
  • Drafted letters, emails, memoranda, and other communications on behalf of the Member.
  • Used Microsoft Office Suite to draft correspondence, respond to emails and adjust scheduling.
  • Created presentations using Powerpoint software highlighting topics discussed within committees or chambers.
  • Facilitated communication between government departments and members' offices regarding specific legislation or initiatives.
  • Coordinated town hall meetings for virtual and in-person events.
  • Served as a liaison between Members' offices when coordinating inter-party collaboration efforts.
  • Conducted background research on proposed bills before they were presented in committee or voted upon in session.
  • Developed materials such as brochures, flyers, newsletters., for use in promoting public awareness about legislative initiatives.
  • Assisted in developing policy positions for the Member's platform.
  • Provided administrative support to the office of a member of the Legislative Assembly.
  • Maintained records of correspondence from constituents and other stakeholders.
  • Maintained accurate and organized filing systems to promote data integrity.
  • Managed scheduling conflicts between Parliamentary business and constituency engagements.
  • Prepared briefing documents for the Member prior to legislative sessions.
  • Researched relevant legislative issues and proposed solutions.
  • Organized documents for use during committee meetings or floor sessions.
  • Provided assistance in preparing materials for floor debates on pending legislation.
  • Participated in strategy sessions with elected officials concerning upcoming initiatives.
  • Researched case law applicable to pending legislation.
  • Provided administrative assistance by returning phone calls, answering emails and putting together mail distribution lists.
  • Gathered feedback from constituents regarding their views on pending legislation.
  • Welcomed guests to legislative office, asking open-ended questions to identify ways to offer help.
  • Provided administrative support by scheduling appointments, managing correspondence.
  • Collaborated with other interns in developing briefing materials for legislators' consideration.
  • Developed recommendations regarding potential modifications or revisions to existing statutes.
  • Assisted with constituent outreach activities such as mailings and phone calls.
  • Completed tasks ahead of deadlines and devised new methods that streamlined administrative processes.
  • Prepared summaries of testimony presented at public hearings and other forums.
  • Drafted memos summarizing the proceedings of legislative events.
  • Conducted interviews with stakeholders to gather information about specific bills or topics.
  • Maintained records of communications between legislators and constituents.
  • Tracked the progress of various bills through the legislative process.
  • Attended committee hearings, briefings, and meetings to gain an understanding of policy initiatives.
  • Responded promptly to inquiries from elected officials regarding pending matters.
  • Reviewed existing regulations and proposed changes to ensure compliance with state laws.
  • Compiled reports on pertinent legislation for review by legislators.
  • Assisted in the development of legislative proposals and amendments.
  • Analyzed data related to current policies to identify areas requiring improvement.
  • Drafted motions, briefs and other legal documents.

Education

Abia State University
Umuahia Abia State

Bachelor of Arts from LL.B in Law
05.2023

University of Abuja
Abuja. Nigeria

Master of Science from M.Sc in Policy Analysis And Public Administration
04.2023

Abia State University
Uturu, Nigeria

Bachelor of Science from B.Sc in Government And Public Administration
09.1998

Grammar School Nbawsi
Nbawsi Nigeria

High School Diploma
06.1993

Alison Education Center
Online

Skills

  • Fundraising
  • Policy Procedures Expertise
  • Public Speaking
  • Media Communications Knowledge
  • Legislation Drafting
  • Contract Negotiation
  • Committee Management
  • Public Relations
  • Committee Leadership
  • Cross-Party Collaboration
  • Volunteer Oversight
  • Campaign Planning
  • Policy Review
  • Constituent Relations
  • Staff Management
  • Google Drive
  • Reliable and Trustworthy
  • Customer Service
  • District Representation
  • Floor Regulations
  • Digital Skills
  • Community Organization
  • Personal and life coaching
  • Teaching
  • Microsoft Office Specialist (MOS) Expert
  • Proficient in [Reporting Tool]
  • Knowledge of power tools

Affiliations

  • National Social Investment Focal Person of the Year 2019 by the Federal Government of Nigeria
  • Outstanding Reform Champion of the Year 2023 by the World Bank and Nigeria Federal Government

Certifications

  • Diploma in Project Management- 2023
  • Diploma in information management systems -2023
  • Certificate in Data Analysis-2023
Availability
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Timeline

Special Adviser to Governor of Abia State

Abia State Government
05.2015 - 05.2023

Senior Customer Service Executive

Joint Adimission and Matriculation Board
07.2007 - 05.2015

Special Assistant to the Chairman

All Progressives Grand Alliance (APGA)
06.2003 - 07.2007

Executive Director

Renewed Hope Foundation (NGO)
07.2002 - 07.2003

Personal Assistant to a Legislator

Nigeria National Assembly
02.2000 - 07.2002

Abia State University

Bachelor of Arts from LL.B in Law

University of Abuja

Master of Science from M.Sc in Policy Analysis And Public Administration

Abia State University

Bachelor of Science from B.Sc in Government And Public Administration

Grammar School Nbawsi

High School Diploma

Alison Education Center

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Chinenye Nwaogu