Chinenye Joy Okonkwo
Customer Support Specialist
Uyo
Summary
I am a highly empathetic and results-oriented Customer Service Professional with a proven track record of exceeding customer expectations and resolving complex issues efficiently. Adept at leveraging strong communication and problem-solving skills to build lasting customer relationships and drive satisfaction. I am seeking to apply a dedication to service excellence in a fast pace and dynamic environment.
Overview
1
1
year of professional experience
2024
2024
years of post-secondary education
2
2
Certifications
Work History
Administrative Assistance/ Customer Support
StarPips
09.2024 - Current
- Streamlined data entry processes for over 5,000 records, resulting in a 40% reduction in processing time and improving overall departmental efficiency by 30%.
- Enhanced customer support operations by managing over 200 phone and email inquiries daily, achieving a response rate of 95% within the first hour and increasing customer satisfaction scores by 20%.
- Coordinated scheduling and logistical arrangements for more than 50 meetings per month, ensuring a seamless flow of communication that led to an increase in team productivity by 15%.
- Streamlined data entry processes by implementing a new digital tracking system, resulting in a 40% reduction in processing time across a database of over 10,000 entries annually.
- Enhanced customer satisfaction ratings by providing timely phone and email assistance to an average of 150 clients per week, achieving a response turnaround time of under 24 hours and increasing positive feedback scores by 30%.
- Coordinated scheduling and logistics for over 50 departmental meetings each month, ensuring seamless communication among team members and improving overall productivity metrics by 20%.
Education
History and International Studies -
University of Uyo
Uyo, Akwa Ibom State11-2023
Skills
- Proficient in Microsoft Office
- CRM Management
- SLAs
- Sales lead development
- Email organization
- Project coordination
- Friendly,positive attitude
- Teamwork and Collaboration
- Customer Support
Interests
Volunteering
Design Club
Painting
Certification
Call Center Customer Service , CVS Health
Timeline
Administrative Assistance/ Customer Support
StarPips
09.2024 - Current
History and International Studies -
University of Uyo
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