Chinenye Gloria Nwabueze
Ikotun,Nigeria
Summary
Accomplished professional with expertise in customer support, accounts management, and executive assistance. Proficient in calendar and email management, vendor relations, and reconciliation, utilising tools such as QuickBooks, Omega, Excel, and Google Suites. Skilled in CRM and core banking software to enhance operational efficiency. Committed to leveraging skills in a dynamic environment to drive organisational success.
Overview
21
21
years of professional experience
6017
6017
years of post-secondary education
Work history
Accountant, Payables (Virtual)
Gusto (Lebanese) Restaurant Limited
Victoria Island, Lagos, Nigeria
2023.02 - 2026.03
- Confirmed receipt of all invoices from procurement and inventory units.
- Processed vendor invoices for timely payment.
- Assisted in reconciling vendor transactions and balances in ERP systems.
- Prepared daily and monthly bank reconciliation statements for end-of-month reporting.
- Compiled monthly vendor reconciliation reports at designated intervals.
- Addressed and resolved vendor enquiries and queries.
- Raised journal entries to document payables transactions.
Executive assistant
Crep-away Nigeria Limited (Lebanese Franchise Restaurant), V/I Lagos
Victoria Island, Lagos State, Nigeria
2021.11 - 2022.11
- Provided exceptional customer service, resulting in increased client satisfaction.
- Coordinated all logistical aspects of corporate events leading to organised and successful functions.
- Ensured accuracy of financial records with meticulous bookkeeping tasks.
- Handled queries from clients professionally enhancing company's reputation.
- Enhanced communication between departments by arranging and coordinating meetings and conferences.
- Took minutes during meetings accurately preserving crucial details for future reference.
- Improved executive workflow through management of schedules and itineraries.
- Liaised with other departments to maintain smooth flow of information across the organisation.
- Streamlined administrative processes to increase efficiency at work.
- Facilitated efficient office operations by managing correspondence, filing systems and organisational procedures.
- Handled confidential documents securely maintaining privacy and trustworthiness within the firm.
- Trained junior staff members, boosting overall team productivity in administration tasks.
- Oversaw procurement process efficiently reducing operational delays.
- Scheduled meetings, conferences and appointments.
- Booked flights and hotels for domestic and international meetings.
- Coordinated events by managing budget, logistics and event support.
- Created expense reports with matching receipts.
Customer-Service Officer
Guaranty Trust Bank Plc
Aba, Abia State
2012.08 - 2021.10
- Assisted customers with enquiries and complaints.
- Communicated updates and changes to customers.
- Informed customers about new products and services.
- Processed ATM cards and related services.
- Filed and documented customer information accurately.
- Resolved customer complaints effectively.
Banking Operations Officer
Guaranty Trust Bank Plc
Lagos, Nigeria
2007.08 - 2012.07
- Facilitated funding of teller points and organised cash evacuation to vaults.
- Assisted in processing salaries for employees.
- Posted transactions into income and expense ledgers accurately.
- Built trust with customers through effective communication and service.
- Handled local and foreign currency transfers, addressing internal and external requests using ERP.
- Managed cash effectively to ensure smooth operations.
- Monitored ATM transactions and ensured custodianship responsibilities were met.
- Processed clearing instruments and issued bank drafts efficiently.
- Confirmed cheque transactions promptly.
- Checked teller batches and performed transactions call-over diligently.
Front Office Teller (Industrial Attachment)
Intercontinental Bank Plc, (Now Access Bank)
Lagos, Nigeria
2005.04 - 2007.06
- Escalated complex issues to management in a timely manner for prompt resolution.
- Detected counterfeit notes using specialised equipment, safeguarded branch against fraud.
- Provided administrative support when necessary for seamless office operations.
- Followed all bank procedures during transactions for operational excellence.
- Built strong customer relationships to foster loyalty and repeat business.
- Managed daily cash transactions for efficient customer service.
- Streamlined queue management during busy periods, improved customer waiting times.
- Counted and packaged currency and coins.
- Adhered to vault security procedures and access requirements.
Education
Bachelor of Science (BSC) - Accountancy
LagosOrdinary National Diploma (OND) - Computer Science
Federal Polytechnic, Oko
Anambra StateSenior Secondary School Certificate (SSSC) -
Ikeja Grammar School
Ikeja, Lagos StateSkills
- Customer support
- Accounts management
- Executive assistance
- Calender management
- Email management
- Vendor relations
- Reconciliation
- Quickbooks
- Omega
- Excel
- Google suites (Gmail, Google drive etc)
- CRM software
- Core Banking software
Timeline
Accountant, Payables (Virtual)
Gusto (Lebanese) Restaurant Limited
2023.02 - 2026.03
Executive assistant
Crep-away Nigeria Limited (Lebanese Franchise Restaurant), V/I Lagos
2021.11 - 2022.11
Customer-Service Officer
Guaranty Trust Bank Plc
2012.08 - 2021.10
Banking Operations Officer
Guaranty Trust Bank Plc
2007.08 - 2012.07
Front Office Teller (Industrial Attachment)
Intercontinental Bank Plc, (Now Access Bank)
2005.04 - 2007.06
Bachelor of Science (BSC) - Accountancy
Ordinary National Diploma (OND) - Computer Science
Federal Polytechnic, Oko
Senior Secondary School Certificate (SSSC) -
Ikeja Grammar School