Chinelo Nwefoh
Enugu
Summary
Accomplished professional with extensive experience in property management and sales leadership. Currently serving as a Short-Term Rental Co-Host and Property Management VA, delivering exceptional guest communication and revenue optimisation through dynamic pricing strategies.
Proven track record as a Sales Lead, leading high-performing teams to achieve business objectives and enhance customer satisfaction. Consistently surpassing sales targets and fostering strong client relationships.
Core competencies include a customer-centric approach, multitasking proficiency, and effective listening skills. Committed to leveraging expertise in operations management and customer service to drive business growth and operational excellence.
Organised Host skilled in creating welcoming environments. Excellent communication and interpersonal abilities ensure seamless guest experiences. Proven track record of managing reservations, handling inquiries, and resolving issues promptly. Brings positive energy and professionalism to hospitality settings, enhancing guest satisfaction and operational efficiency.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Short-Term Rental Co-Host l Property Management VA
Axis Apartment/Ijeoma Place
Enugu, Nigeria
04.2024 - Current
Manage personalised guest messaging and proactive issue resolution during stays.
Coordinate check-in and check-out schedules across multiple properties.
Deliver proactive check-ins to resolve concerns before guest complaints arise.
Revenue Optimisation: Dynamic pricing algorithms (PriceLabs, Airbnb Smart Pricing), occupancy and revenue per growth
Property Management: Cleaning & maintenance coordination, inventory management, vendor relations.
Operations: Calendar & multi-channel management (Airbnb, Vrbo), automated protocols
Tools and Tech: PMS systems, analytics dashboards, Google Workspace, dynamic pricing software.
Developed standard operating procedures (SOPs) for guest communication, maintenance coordination, and cleaning schedules.
Skills Demonstrated:
Guest Communication • Airbnb Operations • Property Management • Calendar Management • Reservation Management • Administrative Support • Virtual Assistance • Attention to Detail.
Key Achievements
Delivered measurable revenue growth and operational efficiency for short-term rental hosts.
Maintained top-tier guest satisfaction (4.9+) while scaling support for multiple listings.
Expert in combining technology (dynamic pricing) with high-touch guest service.
Regional Sales Lead
PZL
Enugu, Nigeria
06.2019 - Current
Employment History
Regional Sales Lead.
* Financial Services Company
Responsibilities:
Led and supervised high-performing teams across multiple locations to achieve operational and business objectives.
Coordinated daily operations, ensuring timely execution of business priorities and exceptional customer service.
Managed stakeholder relationships and resolved customer concerns professionally and efficiently.
Oversaw scheduling, reporting, and administrative processes while maintaining accuracy and compliance.
Collaborated with cross-functional teams to improve operational efficiency and service delivery.
Trained, coached, and mentored employees to enhance performance and productivity.
Sales Lead
FBNI
Enugu, Nigeria
09.2012 - 05.2019
- Developed and maintained strong relationships with customers, leading to increased loyalty and repeat business.
- Achieved company targets by implementing successful sales strategies.
- Assisted customers with wide selection of products and services.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Handled customer complaints with empathy and professionalism, resolving issues to the customer's satisfaction.
- Cold called customers to build lead database.
- Identified customer needs by asking insightful questions and recommended suitable products.
- Developed and maintained relationships with high-value clients to secure repeat business.
- Consistently achieved or surpassed sales targets.
- Delivered comprehensive product demonstrations to showcase features and benefits.
Education
Bachelor of Science in Computer Science - Public Administration
Ambrose Alli University
Edo State2005
Skills
- Customer-centric approach
- Multitasking proficiency
- Guest communication
- Revenue optimization
- Property management
- Calendar management
- Clear communication
- Effective listening
- Customer satisfaction focus
Certification
- Certified JavaScript Developer, 2021-03-10
- AWS Certified Solutions Architect, 2022-07-20
Languages
English
Proficient
C2
Hobbies and interests
- Travelling and Exploring New Places
- Organising/Bullet Journaling /Event Planning
- Reading and learning
- Hosting Friends and vacationing
- Hosting friends/family, throwing parties or gatherings, volunteering in customer-facing roles.
Accomplishments
I help Airbnb hosts maximise bookings, maintain 5-star reviews, and run smooth, stress-free short-term rentals — without them lifting a finger. Whether you need full-service co-hosting or support with a specific part of your operations (guest messaging, listing optimisation, cleaning coordination, pricing strategy), I bring reliability, attention to detail, and a genuine passion for hospitality to every property I manage.
Timeline
Short-Term Rental Co-Host l Property Management VA
Axis Apartment/Ijeoma Place
04.2024 - Current
Regional Sales Lead
PZL
06.2019 - Current
Sales Lead
FBNI
09.2012 - 05.2019
Bachelor of Science in Computer Science - Public Administration
Ambrose Alli University