Chinelo Biose
Administrative Officer
Lagos,Surulere
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated over 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Administrative Officer
ARM Pension Managers (PFA) LTD. 5, Mekunwen Road, Ikoyi, Lagos.
Lagos
01.2014 - Current
- Oversaw office inventory activities by ordering, requisitions and stocking and shipment receiving.
- Managed files and records and adhered to safety procedures to prevent breaches and data misuse.
- Deliver Prompt Admin Support (within agreed SLA/TAT) on Facilities, Procurement, Travel Logistics, Inventory, Warehouse Management, Payment Process on Dynamics 365 Business Central
- Updated reports, managed accounts, and generated reports for company database.
- Liaising with service providers, Suppliers and Contractors to ensure uninterrupted provision of services
- Provides optimal allocation of resources that supports smooth operational running of Organization
Customer Service Officer
ARM Pension Managers (PFA) LTD. 5, Mekunwen Road, Ikoyi, Lagos
Lagos
07.2010 - 01.2014
- Provided primary customer support to over 100 internal and external customers.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Communicated with clients regarding account services, statements, and balances
- Established and accurately prepared customers accounts to complete new purchases
Sales and Marketing Executive
ARM Pension Managers (PFA) LTD. 5, Mekunwen Road, Ikoyi, Lagos
Lagos
06.2010 - 07.2010
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support client acquisition.
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
- Identified over 5 business development challenges and customer concerns for proactive resolution.
Receptionist Administrator
First Alliance Pensions And Benefits Limited.
Lagos, LA
01.2008 - 05.2010
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Established maintenance of professional and courteous customer interactions across reception personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled over 5,000 complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Assistant Admin Officer
First Alliance Pensions and Benefits Ltd. 3rd Floor Coscharis plaza, 68, Adeola Odeku Street, Victor
Lagos
03.2006 - 12.2008
- Received and sorted over 10,000 incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Basic First Aid Administration Certificate -
Industrial Training Fund
Lagos, Nigeria 06.2022 - 06.2022
Inventory Control And Safety Stock Calculation -
Udemy
Online 07.2021 - 07.2021
Skills For Administrative Officers Certificate -
JK Michaels
Lagos, Nigeria 05.2015 - 05.2015
Bachelor of Science - Industrial Relations And Personnel Management
Lagos State University
Ojo, Lagos 09.2007 - 04.2014
Skills
Documentation and control
Travel administration
Administrative support
Office management
Meeting arrangements
Staff Management
Filing and data archiving
Records management
Social media knowledge
Timeline
Basic First Aid Administration Certificate -
Industrial Training Fund
06.2022 - 06.2022
Inventory Control And Safety Stock Calculation -
Udemy
07.2021 - 07.2021
Skills For Administrative Officers Certificate -
JK Michaels
05.2015 - 05.2015
Administrative Officer
ARM Pension Managers (PFA) LTD. 5, Mekunwen Road, Ikoyi, Lagos.
01.2014 - Current
Customer Service Officer
ARM Pension Managers (PFA) LTD. 5, Mekunwen Road, Ikoyi, Lagos
07.2010 - 01.2014
Sales and Marketing Executive
ARM Pension Managers (PFA) LTD. 5, Mekunwen Road, Ikoyi, Lagos
06.2010 - 07.2010
Receptionist Administrator
First Alliance Pensions And Benefits Limited.
01.2008 - 05.2010
Bachelor of Science - Industrial Relations And Personnel Management
Lagos State University
09.2007 - 04.2014
Assistant Admin Officer
First Alliance Pensions and Benefits Ltd. 3rd Floor Coscharis plaza, 68, Adeola Odeku Street, Victor
03.2006 - 12.2008